Bookseller - Temporary

Barnes & Noble•Springfield, IL

About The Position

A Barnes & Noble Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find books and other products. Booksellers also help maintain store presentation and efficient operations by unpacking and shelving deliveries, tidying displays, and operating registers in a quick, friendly, and professional manner. The role involves learning and demonstrating operational skills, including using registers and other technology, maintaining book and product displays, receiving and shelving deliveries, locating products, supporting the café team when needed, and following loss-prevention procedures. Booksellers are expected to work reliably, flexibly, positively, and considerately with colleagues and customers. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Employees may support other stores in the wider Cluster when able and needed. As experience grows, Booksellers develop knowledge of books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. Advancement to Senior Bookseller is expected as employees master the role’s skills. Employees must comply with company policies and procedures.

Requirements

Demonstrate reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able; the store operates early mornings through late evenings, including weekends and most holidays.
Bring a positive, willing, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and cheerful and helpful with customers.
Show aptitude and willingness to learn new skills and store knowledge.
Use varied technology, including registers, computers, tablets, programs, and other tools, comfortably and efficiently.
Develop and use merchandising skills to maintain store presentation and cleanliness.
Run a register competently and serve customers quickly and reliably.
Support delivery receiving, unpacking, and accurate shelving.
Understand loss-prevention procedures and de-escalation techniques.
Meet the physical demands of prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoy working as a bookseller.

Responsibilities

Welcome customers, answer questions, and help them find appropriate books and products.
Maintain attractive store presentation, including tidying displays and merchandising books, gifts, toys, and other product categories.
Operate registers quickly, competently, and reliably.
Support receiving and unpacking deliveries and accurately shelve products.
Use product knowledge, colleagues, BookMaster, and available information tools to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain sections and backstock and present books and other products in an interesting and attractive manner.
Make effective book recommendations to customers.
Support sales objectives and initiatives, including Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs, and support colleagues.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled 20 or more hours per week)
Company-paid holidays (for employees scheduled 20 or more hours per week)
Transit benefits (for employees scheduled 20 or more hours per week)
401(k) with company match (for employees scheduled 20 or more hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 or more hours per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 or more hours per week)
Disability benefits (for employees scheduled 30 or more hours per week)
Life insurance (for employees scheduled 30 or more hours per week)
Tuition reimbursement (for employees scheduled 30 or more hours per week)