Bookseller - Temporary

Barnes & Noble•Lakeland, FL

21d

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, recommending books and products, and providing quick, friendly, professional service at the registers. The role also supports efficient store operations by unpacking and shelving deliveries, maintaining attractive displays, and keeping the store clean and organized. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and willingness to learn. The role requires mastering operational competencies and developing knowledge of books and other store products. As experience and skills develop, Booksellers are expected to contribute increasingly to the bookstore and may advance to Senior Bookseller. The role involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work at other stores when able and when needed to support the wider Cluster. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with suitable books and products.
Provide quick, friendly, and professional service at the register.
Maintain the store’s cleanliness and attractive presentation, including book displays, gifting, toys, and other product categories.
Unpack and receive deliveries and shelve products accurately and efficiently.
Use registers, computers, tablets, programs, BookMaster, and other available information tools to serve customers and locate products.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and concerning behavior and seek support as appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and Newsstand products.
Maintain store sections and backstock and present books and other products in an interesting and attractive manner.
Make effective book recommendations and help customers with their shopping throughout the store.
Support sales objectives and products, including Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs, and support colleagues.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for eligible scheduled hours)
Company-paid holidays (for eligible scheduled hours)
Transit benefits (for eligible scheduled hours)
401(k) with company match (for eligible scheduled hours)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 hours or more)
Healthcare and dependent care spending accounts (for employees scheduled 30 hours or more)
Disability benefits (for employees scheduled 30 hours or more)
Life insurance (for employees scheduled 30 hours or more)
Tuition reimbursement (for employees scheduled 30 hours or more)