Bookseller - Temporary

Barnes & Noble•Troy, MI

8d•Onsite

About The Position

A Bookseller is an integral member of the bookstore team, welcoming and assisting customers, connecting readers with books and other products, maintaining attractive store displays, and helping the store run efficiently. The role includes working registers, unpacking and shelving deliveries, keeping merchandise and displays tidy, and providing professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling gaps arise, a positive and hardworking approach, consideration for colleagues, cheerful customer service, and willingness to learn and enjoy bookselling. Booksellers are trained to use store technology and tools; maintain book, gifting, toy, and other product presentations; operate registers; receive, unpack, and shelve deliveries; locate products using their knowledge and available information tools; assist the café team when needed; and follow loss prevention procedures and de-escalation techniques. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and needed to support the wider Cluster. As their experience grows, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use that knowledge to maintain sections and backstock, make recommendations, help customers, and support sales objectives and new releases. As they master the role’s skills, they are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including filling scheduling gaps when able; the store is open early mornings to late evenings every day, including weekends and most holidays.
A positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
A supportive and considerate attitude toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team when needed.
Ability to understand and follow loss prevention procedures and de-escalation techniques.

Responsibilities

Welcome customers, answer questions, and help connect them with appropriate books and products.
Maintain attractive store presentation, cleanliness, displays, merchandise sections, and backstock.
Operate registers quickly, competently, and reliably while providing professional customer service.
Unpack and receive deliveries and shelve merchandise accurately and efficiently.
Use personal and colleagues’ product knowledge, BookMaster, and available information tools to find books and other products.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of books and other store product categories, make recommendations, and help customers with their shopping.
Support sales objectives and products, including Our Monthly Picks, Book of the Year, Membership, preorders, and new releases.
Maintain reliable and punctual attendance, be flexible and responsive to store scheduling needs, and support colleagues.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (eligibility varies by scheduled hours)
Company-paid holidays (eligibility varies by scheduled hours)
Transit benefit (eligibility varies by scheduled hours)
401(k) with company match (eligibility varies by scheduled hours)
Comprehensive medical, dental, and vision benefits (for those scheduled 30 hours or more)
Healthcare and dependent care spending accounts (for those scheduled 30 hours or more)
Healthcare spending account (for those scheduled 30 hours or more)
Disability benefits (for those scheduled 30 hours or more)
Life insurance (for those scheduled 30 hours or more)
Tuition reimbursement (for those scheduled 30 hours or more)