Bookseller - Temporary

Barnes & Noble•Orland Park, IL

23d

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and efficient operation by maintaining displays, unpacking and shelving deliveries, and operating registers in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility where possible, a positive and energetic approach, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. Booksellers learn and perform the store’s operational competencies, including using registers and other technology, merchandising books and other products, supporting receiving and shelving, locating products with available information tools, assisting the café team when needed, and following loss-prevention procedures and de-escalation techniques. The role involves prolonged standing, repetitive bending, lifting, and extensive walking. Employees may support other stores in the wider Cluster when able and needed. As their knowledge develops, Booksellers build expertise across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. They are expected to comply with company policies and procedures. With demonstrated mastery, they may advance to Senior Bookseller. This is a temporary Bookseller position. Starting pay is $16.00 per hour, depending on experience, seniority, geographic location, and other factors permitted by law. Benefits vary according to scheduled weekly hours and location. Benefits listed include employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit, a 401(k) with company match, health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement, with eligibility varying by hours worked and plan terms.

Requirements

Reliable and punctual attendance for scheduled shifts.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to be flexible and responsive to store scheduling needs when able; stores operate early mornings through late evenings every day, including weekends and most holidays.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation, including book, gifting, toy, and other product displays, and help keep the store clean.
Operate registers quickly, competently, and reliably while providing professional customer service.
Unpack deliveries, support receiving, and shelve products accurately and efficiently.
Use personal and colleague knowledge, BookMaster, and available information tools to locate books and products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and make effective book and product recommendations.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Support other stores in the wider Cluster when able and needed.
Comply with company policies and procedures.