Bookseller - Temporary

Barnes & Noble•Wyomissing, PA

13d•Onsite

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store tidy, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and a willingness to learn. The role requires mastering operational competencies, including using store technology, merchandising, register operation, receiving and shelving stock, locating products, assisting the café team when needed, and following loss-prevention and de-escalation procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also support other stores in the wider Cluster when able and needed. As they gain experience, Booksellers develop knowledge across fiction, nonfiction, children’s books, toys, games, hobbies, collectibles, music, movies, and Newsstand products. They use this knowledge to maintain sections and backstock, make customer recommendations, and support sales objectives and product launches. Booksellers are expected to comply with company policies and procedures and may progress to Senior Bookseller as their skills develop. Benefits vary according to scheduled weekly hours and location. Benefits listed include employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, 401(k) with company match, comprehensive health benefits, spending accounts, disability benefits, life insurance, and tuition reimbursement, subject to eligibility and plan terms.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, energetic, hardworking, and reliable approach to assigned tasks.
Consideration for colleagues and willingness to support the team.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and acquire store knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools, comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to work in other stores when able and needed.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, including tidying displays and maintaining book, gifting, toy, and other product sections.
Unpack and receive deliveries, shelve products accurately and efficiently, and maintain backstock.
Operate registers quickly and reliably while providing professional customer service.
Use store technology and information tools, including registers, computers, tablets, programs, BookMaster, and other available tools, to locate products and serve customers.
Develop and use book and product knowledge to make recommendations and assist customers throughout the store.
Support sales objectives such as Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Work cooperatively with colleagues and, when able and needed, support other stores in the Cluster.
Comply with company policies and procedures.
Maintain reliable and punctual attendance and respond flexibly to store scheduling needs.