Bookseller - Temporary

Barnes & Noble•Northbrook, IL

21d

About The Position

A Barnes & Noble Bookseller welcomes customers, answers questions, and helps readers find appropriate books and products. The role also helps maintain attractive store displays and efficient store operations, including unpacking and shelving deliveries, tidying displays, and serving customers at the register. Booksellers are expected to work positively and reliably, support colleagues, provide cheerful customer service, learn new skills, and meet the store’s standards for attendance and flexibility. The store operates from early mornings to late evenings every day, including weekends and most holidays, and Booksellers may support other stores in their Cluster when needed and able. Booksellers are trained and expected to become proficient with store technology, merchandising and visual presentation, register operations, receiving and shelving deliveries, locating products, supporting the café team when needed, and following loss prevention and de-escalation procedures. The work includes prolonged standing, repetitive bending, lifting, and extensive walking. As they gain experience, Booksellers build knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. They use that knowledge to maintain sections and backstock, make recommendations, assist customers, and support sales initiatives and new releases. Employees who master the role’s skills are expected to advance to Senior Bookseller. Booksellers must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Positive, energetic, hardworking, and reliable approach to assigned tasks.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform physical work that includes prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store displays, book presentation, cleanliness, and efficient store operations.
Unpack and shelve deliveries and maintain sections and backstock.
Operate the register quickly, reliably, and professionally.
Use store technology and information tools to locate products accurately.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of books and other product categories to maintain sections and assist customers.
Make effective book recommendations and share product knowledge with customers and colleagues.
Support sales objectives and initiatives, including Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs when able, and support colleagues.
Comply with company policies and procedures.