Bookseller

Barnes & Noble • Burlingame, CA

26d • Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the bookstore’s presentation and day-to-day operations by unpacking and shelving deliveries, maintaining displays, and operating registers while providing friendly, professional service.

Booksellers are expected to demonstrate reliable attendance, flexibility when scheduling needs arise, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enthusiasm for bookselling. They receive training in store technology, merchandising, visual presentation, register operation, receiving and shelving, product discovery, café support, loss prevention, and de-escalation. The work involves prolonged standing, repetitive bending, lifting, and extensive walking. Employees may support other stores in the wider Cluster when able and needed.

As they gain experience, Booksellers develop knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. With mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures. Benefits vary by scheduled hours and location; the posting provides tiered benefits for employees working under 20, 20–29.99, or 30 or more hours per week. The starting hourly rate is $18.00, depending on experience, seniority, geographic location, and other factors permitted by law.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Flexibility and responsiveness to store scheduling needs; the store is open early mornings through late evenings every day, including weekends and most holidays.
• Positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
• Considerate and supportive conduct toward colleagues.
• Cheerful and helpful customer service.
• Aptitude and willingness to learn new skills and acquire knowledge about the store.
• Comfort using varied technology, including registers, computers, tablets, programs, and other tools.
• Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

• Welcome customers, answer questions, and help them find books and other products.
• Maintain attractive store presentation, cleanliness, displays, and merchandising across books, gifts, toys, and other product categories.
• Unpack and receive deliveries and shelve products accurately and efficiently.
• Operate registers quickly, competently, and reliably while providing professional customer service.
• Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
• Support the café team when needed.
• Understand and follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
• Build knowledge of fiction, nonfiction, children's books, educational toys and games, specialty games, hobbies and collectibles, music, movies, and Newsstand products.
• Maintain store sections and backstock and help customers with their shopping.
• Make effective book recommendations and share product knowledge with customers and colleagues.
• Support sales objectives and initiatives, including Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
• Maintain reliable and punctual attendance, work positively and dependably, support colleagues, and be flexible in responding to store needs.
• Comply with company policies and procedures.
• Support other stores in the wider Cluster when able and needed.

Benefits

• Employee discount.
• Employee Assistance Program (EAP).
• Sick pay.
• Paid time off, including paid maternity and parental leave, for eligible hour tiers.
• Company-paid holidays for eligible hour tiers.
• 401(k) with company match for eligible hour tiers.
• Transit benefit for eligible hour tiers.
• Comprehensive medical, dental, and vision benefits for employees scheduled 30 or more hours per week.
• Healthcare and dependent care spending accounts for employees scheduled 30 or more hours per week.
• Disability benefits for employees scheduled 30 or more hours per week.
• Life insurance for employees scheduled 30 or more hours per week.
• Tuition reimbursement for employees scheduled 30 or more hours per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed