Body Shop Manager - Braintree Collision Center

Asbury Automotive Group•Braintree, MA

About The Position

The Body Shop Manager is responsible for developing business through insurance adjusters, customers, and other sources to achieve projected sales volume. The manager directs body shop employees performing repairs, ensuring schedules and productivity targets are met and industry quality standards are maintained. This role leads the team, supports positive customer experiences, oversees shop safety and compliance, and works to improve business performance, profitability, and employee retention.

Requirements

Proven track record of successful leadership and management skills.
Strong interpersonal skills.
Exposure to advanced production principles.
Demonstrated written and oral communication skills.
Demonstrated project management, presentation, and training skills.
Current knowledge of industry trends, processes, and procedures.
Minimum of 7–10 years of automotive collision repair experience.
Proficient in Microsoft Office applications.
Degree in automotive technology or collision repair, or military equivalent experience.
At least 18 years of age.
Valid driver's license.
Must pass pre-employment background and drug screening.

Nice To Haves

Minimum of 5 years of experience running one or more collision centers.
Proficiency in CDK, Profit Net, and CCC1.

Responsibilities

Hire, train, motivate, and monitor the performance of body shop employees.
Set standards, communicate goals, and establish action plans to improve business performance, quality, customer service and satisfaction, and employee satisfaction and retention.
Establish and maintain good working relationships with insurance adjusters.
Monitor parts department orders to ensure timely availability of parts.
Monitor vehicle progress and completion, ensuring proper repair and safety procedures are followed.
Promote a team environment and communicate effectively with technicians, estimators, body shop staff, and management.
Maintain department safety according to applicable requirements and published procedures, including local ordinances.
Complete required training for compliance with federal, state, and local regulations, including hazardous waste disposal and OSHA Right-to-Know requirements.
Ensure compliance with Insurance Company DRP scores for quality and customer satisfaction.
Ensure fair cost and time estimates for body work and painting are quoted and maintained.
Maintain customer relationships to encourage repeat and referral business.
Maintain high-quality service repairs and minimize comebacks.
Maintain Manufacturer and ICAR certifications for the shop.
Manage primary relationships with insurers, vendors, major customers, and the community.
Ensure customer concerns and inquiries are handled promptly and according to dealership guidelines.
Ensure Asbury policies for job completion before closing repair orders are followed.
Control accounts receivable for body repair work and resolve items according to prescribed aging.
Keep abreast of new equipment and tools and recommend purchases.
Stay current on information technologies that can improve business and efficiencies.
Improve personnel skills through training opportunities and on-the-job skills enhancement.
Direct the repair process to meet quality standards, consistent priorities, and productivity goals.
Increase sales growth, gross profit and percentage, net profit and percentage, and employee retention.

Benefits

Weekly pay
Paid holidays and paid time off
Paid training
Stock awards for eligible management and front-line team members
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
Up to 12 weeks of paid pregnancy leave (disability leave)
Paid parental leave
Health savings accounts
Flexible spending accounts
Short-term and long-term disability plans
Whole life and term life insurance
401(k) with company match
Digital career path tool
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Paid volunteer hours
Employee referral program with bonus opportunities