Body Shop Manager - Braintree Collision Center

Asbury Automotive • Braintree, MA

3d • $150,000 - $250,000

About The Position

The Body Shop Manager is responsible for developing business through insurance adjusters, customers, and other sources to achieve projected sales volume. The manager directs body shop employees in performing repairs, meeting schedules and productivity goals, and maintaining industry quality standards.

The role leads hiring, training, performance management, and ongoing skills development while setting goals and action plans to improve business performance, quality, customer and employee satisfaction, and retention. It also oversees repair progress, parts availability, safety, regulatory compliance, estimates, customer concerns, repair-order completion, and accounts receivable.

The manager maintains relationships with insurers, vendors, customers, and the community; ensures compliance with insurance-company DRP scores and dealership policies; maintains Manufacturer and I-CAR certifications; and identifies equipment, tools, and technology that can improve shop efficiency. The position is expected to increase sales and profitability while maintaining repair quality and productivity.

Herb Chambers is part of Asbury Automotive Group, a Fortune 500 automotive retailer. The company describes its culture as focused on guest experience and an inclusive, supportive environment. Compensation is $150,000–$250,000+, consisting of base salary and a bonus structure determined by the pay plan. The final offer may depend on factors including experience and education.

Requirements

• Minimum of 7–10 years of automotive collision repair experience.
• Proven track record of successful leadership and management skills.
• Strong interpersonal skills.
• Exposure to advanced production principles.
• Demonstrated written and oral communication skills.
• Demonstrated project management, presentation, and training skills.
• Current knowledge of industry trends, processes, and procedures.
• Proficiency in Microsoft Office applications.
• Degree in automotive technology or collision repair, or military equivalent experience.
• Must be at least eighteen years of age.
• Must have a valid driver's license.
• Must pass a pre-employment background and drug screen.

Nice To Haves

• Minimum of 5 years of experience running one or more collision centers is preferred.
• Proficiency in CDK, Profit Net, and CCC1 is a plus.

Responsibilities

• Develop business through insurance adjusters, customers, and other sources to achieve projected sales volume.
• Direct body shop employees and repair activities to meet schedules, productivity levels, and industry quality standards.
• Hire, train, motivate, and monitor the performance of body shop employees.
• Set standards, communicate goals, and establish action plans to improve business performance, quality, customer service and satisfaction, employee satisfaction, and retention.
• Establish and maintain working relationships with insurance adjusters, customers, vendors, major customers, and the community.
• Monitor parts orders to ensure timely availability.
• Monitor vehicle progress and completion, ensuring proper repair and safety procedures are followed.
• Promote a team environment and communicate effectively with technicians, estimators, body shop staff, and management.
• Maintain department safety in accordance with applicable requirements, published procedures, and local ordinances.
• Complete required compliance training, including training related to hazardous waste disposal and OSHA Right-to-Know requirements.
• Ensure compliance with insurance company DRP scores for quality and customer satisfaction.
• Ensure fair cost and time estimates for body work and painting are quoted and maintained.
• Encourage repeat and referral business through good customer relationships.
• Maintain high-quality service repairs and minimize comebacks.
• Maintain Manufacturer and I-CAR certifications for the shop.
• Handle customer concerns and inquiries immediately and according to dealership guidelines.
• Ensure Asbury policies for completing jobs before closing repair orders are followed.
• Control accounts receivable for body repair work and resolve items according to prescribed aging.
• Keep abreast of new equipment and tools and recommend purchases.
• Stay current on information technologies that can improve business efficiency.
• Facilitate training and on-the-job skills enhancement to continually improve personnel skill levels.
• Direct the repair process to achieve quality standards, consistent priorities, and high productivity.
• Increase sales growth, gross profit and percentage, net profit and percentage, and employee retention.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities
• Bonus structure as determined by pay plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree