Ferman Buick GMC of Cypress Creek- Body Shop Estimator
About The Position
The Body Shop Estimator inspects damaged vehicles, prepares accurate repair estimates, and coordinates with customers, insurance companies, and technicians throughout collision repair. The position ensures repair plans are complete, accurate, and compliant with insurance and manufacturer standards while supporting efficient workflow and customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and knowledgeable in collision repair estimating and insurance procedures. The role works in a fast-paced automotive body shop, with frequent exposure to vehicle movement, moderate noise, and interaction with customers, insurance representatives, and technicians. Occasional extended hours may be required to meet repair deadlines and customer needs. Frequent standing, walking, bending, kneeling, and vehicle inspections are required, as well as lifting and carrying up to 25–50 pounds as needed.
Requirements
- High school diploma or GED required.
- Minimum of 2–5 years of experience in collision repair, estimating, or a related field required.
- Strong knowledge of collision repair processes and vehicle systems.
- Excellent communication and customer service skills.
- Ability to assess vehicle damage accurately and prepare detailed estimates.
- Strong attention to detail and organizational skills.
- Understanding of insurance procedures and claims processing.
- Ability to work in a fast-paced, deadline-driven environment.
- Strong problem-solving and negotiation skills.
- Ability to collaborate effectively with technicians, customers, and insurers.
- Frequent standing, walking, bending, kneeling, and vehicle inspection activities.
- Ability to lift and carry up to 25–50 pounds as needed.
- Ability to work around vehicles, shop environments, and repair equipment.
- Manual dexterity to operate estimating systems, computers, and mobile devices.
- Ability to communicate effectively in person, by phone, and electronically.
Nice To Haves
- Proficiency with estimating software such as CCC ONE, Audatex, or Mitchell.
- Technical or vocational training in automotive collision repair.
- Prior experience in a dealership or insurance estimating environment.
- I-CAR or OEM certifications.
Responsibilities
- Inspect damaged vehicles and assess repair needs in accordance with industry standards.
- Prepare accurate repair estimates using approved estimating systems.
- Communicate with customers regarding repair options, timelines, and insurance processes.
- Coordinate with insurance adjusters to obtain approvals and supplements as needed.
- Review and adjust repair plans based on supplemental damage findings.
- Work with technicians to support repair accuracy, quality, and efficiency.
- Document vehicle damage thoroughly with notes and photographs.
- Maintain compliance with OEM repair procedures, insurance guidelines, and dealership policies.
- Monitor repair progress and update customers throughout the repair process.
- Ensure repair orders, invoices, and documentation are complete and accurate.
- Support cycle time goals, profitability targets, and customer satisfaction standards.
- Maintain relationships with insurance partners, vendors, and dealership staff.
- Address customer questions and concerns professionally and promptly.
- Perform additional duties as assigned by body shop management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
