Ferman Collision Center North Tampa- Body Shop Estimator

Ferman Motor Car Company INC•Tampa, FL

11d

About The Position

The Body Shop Estimator inspects damaged vehicles, prepares accurate repair estimates, and coordinates with guests, insurance companies, and technicians throughout the collision repair process. The role ensures repair plans are complete, accurate, and compliant with insurance and manufacturer standards while supporting efficient workflow and guest satisfaction. The ideal candidate is detail-oriented and guest-focused, with knowledge of collision repair estimating and insurance procedures. The position works in a fast-paced automotive body shop with frequent vehicle movement, moderate noise, and interaction with guests, insurance representatives, and technicians. Occasional extended hours may be required to meet repair deadlines and customer needs. Physical activities include standing, walking, bending, kneeling, inspecting vehicles, and lifting or carrying up to 25–50 pounds as needed.

Requirements

High school diploma or GED required.
Minimum of 2–5 years of experience in collision repair, estimating, or a related field required.
Strong knowledge of collision repair processes and vehicle systems.
Excellent communication and guest service skills.
Ability to assess vehicle damage accurately and prepare detailed estimates.
Strong attention to detail and organizational skills.
Understanding of insurance procedures and claims processing.
Ability to work in a fast-paced, deadline-driven environment.
Strong problem-solving and negotiation skills.
Ability to collaborate effectively with technicians, guests, and insurers.
Ability to lift and carry up to 25–50 pounds as needed.
Manual dexterity to operate estimating systems, computers, and mobile devices.
Ability to communicate effectively in person, by phone, and electronically.

Nice To Haves

Proficiency with estimating software.
Technical or vocational training in automotive collision repair.
Prior experience in a dealership or insurance estimating environment.
I-CAR or OEM certifications.

Responsibilities

Inspect damaged vehicles and assess repair needs in accordance with industry standards.
Prepare accurate repair estimates using approved estimating systems.
Communicate with guests regarding repair options, timelines, and insurance processes.
Coordinate with insurance adjusters to obtain approvals and supplements as needed.
Review and adjust repair plans based on supplemental damage findings.
Work with technicians to ensure repair accuracy, quality, and efficiency.
Document vehicle damage thoroughly with notes and photographs.
Maintain compliance with OEM repair procedures, insurance guidelines, and dealership policies.
Monitor repair progress and update customers throughout the repair process.
Ensure repair orders, invoices, and documentation are complete and accurate.
Support cycle time goals, profitability targets, and customer satisfaction standards.
Maintain relationships with insurance partners, vendors, and dealership staff.
Address guests’ questions and concerns professionally and promptly.
Perform additional duties as assigned by body shop management.