Ferman Ford of Countryside- Body Shop Estimator

Ferman of Countryside LLC•Clearwater, FL

About The Position

The Body Shop Estimator inspects damaged vehicles, prepares accurate repair estimates, and coordinates with guests, insurance companies, and technicians throughout the collision repair process. The role ensures repair plans are complete, accurate, and compliant with insurance and manufacturer standards while supporting efficient workflow and guest satisfaction. The position is based in a fast-paced automotive body shop, with frequent exposure to vehicle movement and moderate noise, and regular interaction with customers, insurance representatives, and technicians. Occasional extended hours may be required to meet repair deadlines and guest needs. The employer is an Equal Opportunity Employer and prohibits discrimination and harassment. Employment decisions are made without regard to protected status under applicable law. Duties and qualifications may be modified, and management may assign additional responsibilities as necessary.

Requirements

Strong knowledge of collision repair processes and vehicle systems.
Excellent communication and guest service skills.
Ability to accurately assess vehicle damage and prepare detailed estimates.
Strong attention to detail and organizational skills.
Understanding of insurance procedures and claims processing.
Ability to work in a fast-paced, deadline-driven environment.
Strong problem-solving and negotiation skills.
Ability to collaborate effectively with technicians, customers, and insurers.
High school diploma or GED required.
Minimum of 2–5 years of experience in collision repair, estimating, or a related field required.

Nice To Haves

Proficiency with estimating software such as CCC ONE, Audatex, or Mitchell.
Technical or vocational training in automotive collision repair.
Prior experience in a dealership or insurance estimating environment.
I-CAR or OEM certifications.

Responsibilities

Inspect damaged vehicles and assess repair needs according to industry standards.
Prepare accurate repair estimates using approved estimating systems.
Communicate repair options, timelines, and insurance processes to guests.
Coordinate with insurance adjusters to obtain approvals and supplements.
Review and adjust repair plans based on supplemental damage findings.
Work with technicians to support repair accuracy, quality, and efficiency.
Document vehicle damage with notes and photographs.
Maintain compliance with OEM repair procedures, insurance guidelines, and dealership policies.
Monitor repair progress and update customers throughout the repair process.
Ensure repair orders, invoices, and documentation are complete and accurate.
Support cycle time goals, profitability targets, and guest satisfaction standards.
Maintain relationships with insurance partners, vendors, and dealership staff.
Address guest questions and concerns professionally and promptly.
Perform additional duties assigned by body shop management.