Body Shop Estimator

John Jones Collision Center•Salem, IN

About The Position

John Jones Auto Group is seeking a detail-oriented and customer-focused Body Shop Estimator. The role evaluates vehicle damage, prepares accurate repair estimates, works with insurance companies, and coordinates with body shop technicians to support quality repairs and exceptional customer service. The ideal candidate has knowledge of collision repair procedures, strong communication skills, and the ability to manage multiple estimates efficiently. The estimator is a primary customer contact throughout the estimating and repair process, communicating estimates, timelines, procedures, and repair updates. The role also coordinates repair planning with body shop management, technicians, and parts personnel, and maintains accurate documentation and insurance records. John Jones Auto Group describes its workplace as professional and team-oriented and is an Equal Opportunity Employer.

Requirements

Previous experience as a Body Shop Estimator or in collision repair is preferred.
Knowledge of automotive collision repair processes, parts, and labor estimating.
Strong customer service, communication, and organizational skills.
Ability to work effectively with insurance companies, technicians, and management.
Strong attention to detail and ability to manage multiple priorities.
Valid driver's license and ability to meet company insurance requirements if driving is required.

Nice To Haves

Experience with CCC ONE, Mitchell, or comparable estimating software is preferred.
I-CAR or ASE certifications are a plus.

Responsibilities

Inspect vehicles to assess collision damage and determine necessary repairs.
Prepare detailed repair estimates covering labor, parts, materials, and repair procedures.
Identify additional damage and prepare supplemental estimates as needed.
Use estimating software such as CCC ONE, Mitchell, or similar systems.
Ensure estimates follow manufacturer repair procedures and industry standards.
Serve as a primary point of contact for customers throughout estimating and repairs.
Clearly communicate repair estimates, timelines, and procedures to customers.
Work with insurance adjusters to obtain repair approvals and resolve estimate discrepancies.
Provide customers with regular updates about repair status, delays, and completion dates.
Address customer questions and concerns professionally and promptly.
Coordinate with body shop management, technicians, and parts personnel on repair planning.
Review repair orders to verify that required parts, labor, and services are included.
Monitor repair progress and help resolve delays or additional repair needs.
Maintain accurate documentation, repair orders, photographs, and insurance records.
Help ensure completed repairs meet company quality and customer satisfaction standards.