Body Shop Estimator

Kayser Janesville Chevrolet Buick GMC • Janesville, WI

5d

About The Position

Kayser Chevrolet Buick GMC Janesville is seeking a Body Shop Estimator to provide customers with timely, friendly, and accurate appraisals and help maintain a high closing ratio. The estimator works to uphold customer satisfaction and quality standards, communicates repair updates, and obtains supplement approvals and payment authorization. The role involves estimating vehicle damage and repair costs, coordinating with customers, insurers, parts suppliers, and production staff, and monitoring repairs through vehicle pickup.

Requirements

• High school diploma or equivalent.
• Excellent communication and human relations skills.
• Strong tact and diplomacy, with the ability to interact with personnel at all levels.
• Ability to work independently without close supervision.
• Professional appearance.
• I-Car training or certifications.
• Excellent organizational skills.
• Computer knowledge, especially estimating software such as ADP, Mitchell, and CCC.
• Basic mathematical skills, including addition, subtraction, fractions, and percentages.
• Valid driver's license.

Responsibilities

• Greet customers, establish and maintain productive relationships, and encourage repeat and referral business.
• Examine vehicles to determine the extent of damage.
• Use the CCC1 estimating system to prepare accurate estimates of damage, parts, and labor, and transmit estimates as required.
• Use the Parts Trader program and determine whether parts should be repaired or replaced.
• Follow up on referrals and written estimates by phone or letter.
• Obtain customer and insurance company authorization, prepare supplements, and obtain supplement approval.
• Record priority work and customer contact information.
• Complete parts and labor billing for repair orders.
• Comply with manufacturer warranty and policy procedures.
• Resolve customer concerns promptly according to dealership guidelines.
• Monitor repair progress and completion, communicate deviations, and coordinate with insurance and production staff.
• Schedule and direct work as needed and work toward the closing ratio set by Bob Clapper Automotive Collision Center.
• Ensure necessary repair parts are ordered promptly, inventory used and aftermarket parts upon receipt, charge them to the correct repair order, and follow up on orders.
• Follow insurance direct-repair partner guidelines.
• Verify insurance payment, rental authorization, and balance due before releasing vehicles.
• Inspect completed repairs and meet with customers at pickup to support customer satisfaction.
• Maintain clean, safe facilities and equipment.
• Keep current with and comply with applicable federal, state, and local regulations affecting Collision Center operations.
• Promote teamwork within the department and across other departments and attend departmental meetings.
• Comply with company policies and handbook guidelines.
• Maintain working relationships with insurance agents, dealerships, fleet accounts, and other businesses.
• Cooperate in planning meetings to identify regular accounts and schedule marketing and sales calls.
• Attend training programs to enhance performance.

Benefits

• Highly productive shop
• Paid uniforms
• Paid training and continued education
• Shop equipped with the newest technology and equipment
• Clean and professional work environment
• Full medical benefits
• 401(k) with employer match
• Life insurance
• Disability coverage
• Flexible spending account
• Monthly performance bonus program
• Employee purchase discount program

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED