Body Estimator

Fields Collision Center Jacksonville•Jacksonville, FL

About The Position

Fields Collision Center of Jacksonville is seeking a high-integrity, positive-minded, energetic team member to provide premium customer service and build lasting relationships with customers and fellow team members. The family-owned and operated organization describes its culture as grounded in safety, integrity, courtesy, presentation, and efficiency, and aims to provide a supportive, collaborative environment where employees can grow and advance within the organization. The Body Estimator participates in planning vehicle repairs, prepares estimates according to insurance partner and company guidelines, and coordinates repair schedules and communications. The role also involves consulting with management about industry procedures and equipment, maintaining customer-service standards, and helping ensure customers’ vehicles are kept clean.

Requirements

Excellent customer service skills.
Basic computer skills.
Positive, friendly attitude and a customer-service mentality.
Enjoy working in a fast-paced environment.
Excellent oral and written communication skills.
Team player.
Valid driver’s license and an acceptable motor vehicle driving record according to dealership guidelines.
Math, reading, and computer skills.
Ability to learn new technology, repair and service procedures, and specifications.
Ability to operate electronic diagnostic equipment.

Responsibilities

Participate in developing a proper repair plan for each vehicle.
Prepare estimates in accordance with insurance partner and company guidelines.
Maintain and execute a timely schedule before, during, and after repair completions.
Communicate supplements to customers and insurance companies on the same business day they are written.
Consult with management regarding new procedures and equipment in the industry.
Ensure customers’ cars are kept clean.