Bodily Injury Adjuster - Moderate Represented - Remote PST/MST/CST

Allstate • McCullom Lake, IL

1d • $53,500 - $84,625 • Remote

About The Position

The Represented Bodily Injury Adjuster investigates automobile accidents involving one or multiple vehicles that result in property damage and bodily injury, including claims involving attorneys or litigation. This remote, home-based role owns claims and serves as the primary customer contact, assessing coverage, liability, and damages and communicating with customers and attorneys by phone, email, and text. The adjuster negotiates with involved parties to reach fair injury settlements while providing clear, empathetic customer service throughout what may be a stressful claims process.

The role requires adaptability in a fast-paced, evolving environment and the ability to manage multiple venues with differing operational demands and stakeholder expectations. The adjuster also collaborates with internal partners to assess and advance initiatives. Candidates must reside in the Pacific, Mountain, or Central time zones, but not in California, Washington, Alaska, Hawaii, or Puerto Rico. The home office must be in the United States. Work schedules are Monday through Friday, 8:00 a.m. to 5:00 p.m. in the applicable local time zone.

The first approximately 6–9 weeks are devoted to onboarding, licensing if applicable, and role-specific training. Employees must attend required training, participate in virtual learning, and complete the training program. An adjuster and/or appraiser license may be required as a condition of employment and, if required, must be obtained within 60 days of hire. Employees with active insurance licenses must terminate existing appointments before onboarding and may not hold outside appointments during employment. Adjuster candidates holding a resident producer license must surrender it when instructed by the licensing team.

The position provides a remote-work technology setup, including a laptop, monitors, headset, keyboard, and mouse. Work-from-home employees receive a monthly connectivity reimbursement and must have a dedicated, private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload. Employees are expected to be on camera and actively participate in online meetings and training. Regular, predictable attendance is an essential function of the role.

Requirements

• Must reside in the Pacific, Mountain, or Central time zones; residents of California, Washington, Alaska, Hawaii, and Puerto Rico are excluded.
• The home office must be located in the United States.
• Must attend required training, participate in virtual learning activities, and successfully complete the training program.
• May be required to obtain an adjuster and/or appraiser license; if required, licensing must be completed within 60 days of hire.
• If holding an active insurance license, must terminate existing appointments before onboarding and must not hold outside appointments during employment.
• Adjuster candidates holding a resident producer license must surrender it when instructed by the licensing team.
• Must have a dedicated, private home workspace free from distractions, appropriate desk and seating, and reliable internet with at least 50 MB download and 5 MB upload.
• Strong phone communication skills and ability to build rapport and assess claims accurately.
• Ability to work independently and remotely while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical-thinking and problem-solving skills, including the ability to evaluate and negotiate injury claims.
• Regular, predictable attendance.
• Must submit to a background investigation.

Nice To Haves

• Prior represented third-party casualty claim handling experience.
• At least 3 years of bodily injury claim handling experience.
• Moderate bodily injury claim handling experience.
• Experience handling claims in Tennessee, Mississippi, Kentucky, Arizona, Illinois, and/or Iowa.
• Experience using NextGen, Mitchell Decision Point, and Casualty Center.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Candidates with the active licenses required for the role may be eligible for a $1,000 licensing sign-on bonus; current employees and candidates previously employed by Allstate or its family of companies are not eligible.

Responsibilities

• Investigate automobile accidents involving property damage and bodily injury, including represented or litigated claims.
• Own assigned claims and serve as the primary point of contact for customers, providing guidance throughout the claims process.
• Assess insurance coverage, liability, and damages.
• Communicate with customers and attorneys through phone calls, email, and text messages.
• Negotiate injury claims with involved parties to reach fair settlements.
• Provide clear, empathetic customer service and support customers through the claims process.
• Manage multiple venues with differing operational demands and stakeholder expectations.
• Collaborate with internal partners to assess and advance initiatives.
• Attend required onboarding and training sessions, participate in virtual learning activities, and complete the training program.
• Obtain an adjuster and/or appraiser license within 60 days of hire if required.
• Maintain regular, predictable attendance and actively participate on camera in online meetings and training sessions.

Benefits

• Day 1 benefits, including time off, healthcare, and retirement.
• Competitive pay.
• Support for ongoing development and career advancement.
• Time-off programs and resources that support work/life balance.
• Initial and ongoing training.
• May include 401(k)/pension, education reimbursement, and programs that support life outside of work.
• Remote-work technology setup, including laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed