Bodily Injury Adjuster-UM/UIM Unrepresented Moderate-Remote
About The Position
This job is responsible for investigating moderately complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims. This job is responsible for investigating moderately complex, unrepresented claims which include underinsured motorist (UIM) claims involving physical property damage and/or bodily injury in single or multi car accidents, Injury Casualty Soft Tissue (ICST), and unrepresented moderate claims. The individual also may handle moderately complex, non-represented CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.
Requirements
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
- Ability to work independently and remotely, while managing time efficiently
- Familiarity with insurance policies, coverage, and liability determination
- Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
- Knowledge of innovative tools and platforms for effective claims evaluation
- Business Communications
- Critical Thinking
- Fraud Investigations
- Information Collection
- Time Management
- Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
- Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Nice To Haves
- 2+ years of claims adjusting experience
- Uninsured/Underinsured Bodily Injury Claim handling, a plus
- Bodily Injury claim handling, a plus
Responsibilities
- Investigating moderately complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims.
- Investigating moderately complex, unrepresented claims which include underinsured motorist (UIM) claims involving physical property damage and/or bodily injury in single or multi car accidents, Injury Casualty Soft Tissue (ICST), and unrepresented moderate claims.
- Handling moderately complex, non-represented CPL claims.
- Taking recorded statements.
- Resolving loss of use claims.
- Making payments to appropriate parties.
- Negotiating and settling or referring bodily injury issues that cannot be resolved.
- Performing detailed reviews of damage and interpreting policies to determine coverage.
- Using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
- Incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
- Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
- Incorporating tactics in handling challenging and complex situations.
- Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
- Executing policies along policy agreements, and keeping a clear record of work in a claims system.
- Ensuring timely and accurate documentation is completed as work is done on each claim.
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
