Bodily Injury Adjuster - UM/UIM Unrepresented Moderate

Military Spouse Corporate Career Network

1d•Remote

About The Position

This job is responsible for investigating moderately complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims. This job is responsible for investigating moderately complex, unrepresented claims which include underinsured motorist (UIM) claims involving physical property damage and/or bodily injury in single or multi car accidents, Injury Casualty Soft Tissue (ICST), and unrepresented moderate claims. The individual also may handle moderately complex, non-represented CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Notice of Licensing Requirement: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. This position is not available to residents of California, Washington, Alaska, or Hawaii.

Requirements

2+ years of claims adjusting experience
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
Ability to work independently and remotely, while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
Knowledge of innovative tools and platforms for effective claims evaluation

Nice To Haves

Uninsured/Underinsured Bodily Injury Claim handling, a plus
Bodily Injury claim handling, a plus

Responsibilities

Investigating moderately complex, unrepresented claims which may include: uninsured or underinsured motorist (UM/UIM) claims.
Investigating moderately complex, unrepresented claims which include underinsured motorist (UIM) claims involving physical property damage and/or bodily injury in single or multi car accidents, Injury Casualty Soft Tissue (ICST), and unrepresented moderate claims.
Handling moderately complex, non-represented CPL claims.
Taking recorded statements.
Resolving loss of use claims.
Making payments to appropriate parties.
Negotiating and settling or referring bodily injury issues that cannot be resolved.
Investigating casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
Protecting the company financially by executing policies along policy agreements.
Keeping a clear record of your work in a claims system that you will be trained on.
Ensuring timely and accurate documentation is completed as you work on each claim.
Obtaining an adjuster and/or an appraiser license within 60 days of hire, if required.