Intermediate Adjuster (Bodily Injury)
About The Position
This role is for an Intermediate Adjuster specializing in Bodily Injury claims within the Alberta Claims team, located in either Edmonton or Calgary. The position is permanent and full-time, with a hybrid work model eligible after initial training. The Bodily Injury team manages and resolves bodily injury claims throughout their lifecycle, even with the evolving automobile insurance system in Alberta. The successful candidate will manage claims of varying complexity, assessing liability and damages, evaluating medical information, setting reserves, negotiating settlements, and working with various parties to achieve fair and timely outcomes. This role offers the opportunity to develop expertise in a changing claims environment and contribute to the future of claims in Alberta.
Requirements
- A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.
- 3 - 5 years’ experience adjudicating claims of varying complexity including work with commercial losses.
- Knowledge of the principles and practice of insurance, claims policies and procedures, and automobile insurance products.
- Knowledge of Minor Injury Regulation, Fatal Accidents Act.
- Knowledge of medical terminology.
- Knowledge of the legal process as it relates to bodily injury claims.
- Ability to quantify loss based on medical documentation and case law research.
Responsibilities
- Investigating, negotiating and settling moderately complex automobile bodily injury claims in accordance with prescribed authority.
- Identifying where the personal injury cap would apply.
- Directing and monitoring the investigation, negotiation and/or settlement of claims through the use of independent adjusters when necessary.
- Investigating bodily injury claims.
- Evaluating claims and setting up adequate reserves.
- Analyzing information gathered, determining coverage and assessing liability and damages.
- Negotiating with claimants and lawyers and settling within authority limits.
- Maintaining effective communication with experts, management and internal and external counsel.
- Attending mediations, settlement conferences and pre-trials.
- Participating in the dispute resolution process, arbitrations and legal proceedings.
- Acting as a resource and providing support, guidance, advice and direction to less senior staff.
- Supporting corporate culture and vision which fosters positive relationships with insureds and third parties.
- Providing timely and professional customer service.
- Handling claims issues and resolutions in a proactive manner.
- Engaging in dialogue supporting team efficiencies and process improvements.
- Building and maintaining positive working relationships with insureds, brokers, service providers, legal counsel, company and industry participants.
- Providing insight for auto adjusters to aid in investigation and coordination of experts.
- Actively contributing to and supporting a culture of a high performing workforce.
- Participating in divisional succession plans, ensuring ongoing professional and career development and supporting development of others.
- Supporting a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.
- Being actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.
- Enabling the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.
- Managing risk in area of authority.
- Ensuring that the Health, Safety and Emergency Management Policy is applied in area of responsibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
