Boat Manager

Bass Pro Shops • Longview, TX

1d

About The Position

The Boat Manager supervises the Boat & ATV Department within a Bass Pro Shops or free-standing store, overseeing sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role is responsible for meeting financial and sales plans, maintaining company standards, and delivering a productive, customer-focused shopping experience. The Boat Manager also maintains the TMBC shop and service area in accordance with company policies.

The position leads and develops associates, including participating in hiring and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, scheduling work, and coaching and motivating staff. It handles customer and associate concerns, works to improve NPS scores, and performs supervisory duties consistent with company policies and applicable laws. At free-standing stores, the role also opens and closes the store and maintains the facility to company standards.

The Boat Manager assists customers with buying decisions by identifying and evaluating their needs, recommending suitable products, and promoting programs such as CLUB Membership. Other duties may be assigned. Travel is under 5% for training or offsite events. The role involves regular computer work, walking, standing, lifting, bending, and squatting; sitting occasionally; and occasionally lifting up to 50 pounds. It exercises independent judgment within company policies and procedures, analyzes problems and needs, adapts broad guidelines to achieve results, and makes recommendations affecting policies, procedures, and practices.

Requirements

• Minimum of 3–5 years of retail management experience or management experience within the boating industry.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information.
• Ability to read and analyze reports and write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of a team-based management approach.
• Ability to exercise independent judgment within company policies, procedures, objectives, and accepted practices.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience for customers.
• Meet or exceed company financial plans and execute sales plans as directed by the Company.
• Lead and coach Outfitters to help them achieve their potential.
• Open and close the store at free-standing locations.
• Manage inventory, including days on lot, non-currents, used inventory, parts, shrinkage, and physical inventory scan results.
• Maintain Boat Department or dealership product presentation standards set by the Corporate Office.
• Staff the Boat Department with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
• Resolve customer and associate issues and strive to improve NPS scores.
• Perform supervisory responsibilities, including interviewing, hiring, training, planning, assigning and directing work, evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
• Maintain the facility to company standards at free-standing locations.
• Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs including CLUB Membership.
• Maintain the TMBC shop and service area in accordance with company policies.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed