Boat Manager

Bass Pro Shops•Longview, TX

About The Position

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location, overseeing sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities. The role supports world-class customer service, achieves company financial and sales plans, and leads associates to provide a pleasant, productive, and legendary customer experience. The manager is responsible for inventory and product presentation, staffing and developing associates, resolving customer and associate issues, maintaining facility and shop standards, and carrying out supervisory responsibilities in accordance with company policies and applicable laws. At Free-Standing locations, the manager also opens and closes the store and maintains the facility to company standards. The position may perform other duties as assigned.

Requirements

Minimum of 3–5 years of retail management experience or management experience within the boating industry.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.
Ability to regularly perform computer work, walk, stand, lift, bend, and squat; occasionally sit and lift up to 50 pounds.
Ability to travel under 5% for training and/or offsite events.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for customers.
Meet or exceed financial plans set by the Company and execute sales plans as directed.
Lead and coach Outfitters to help them achieve their potential.
Open and close the store at Free-Standing locations.
Manage inventory, including days on lot, non-currents, used inventory, parts, shrinkage, and physical inventory scan results.
Maintain Boat Department or Dealership product presentation standards established by the Corporate Office.
Staff the Boat Department with service-oriented associates; participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly work schedules, and coach and motivate associates.
Resolve customer and associate issues and strive to improve NPS scores.
Carry out supervisory responsibilities, including interviewing, hiring and training; planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; and addressing complaints and resolving problems.
Maintain the facility to company standards at Free-Standing locations.
Assist customers with buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership.
Maintain the TMBC shop and service area in accordance with company policies.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions
Medical benefits
Dental benefits
Vision benefits
Health Savings Account
Flexible Spending Account
Voluntary benefits
401(k) retirement savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund