Boat Business Assistant Full Time

Bass Pro Shops•Oklahoma City, OK

1d•Onsite

About The Position

The Boat Business Assistant provides clerical support for all boat, motor, trailer, or ATV customer purchases in the Boat Department or at a Boat Dealership. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience. The assistant helps the Business/Sales Manager or Boat Manager in selling finance and insurance programs to increase dealer revenues, and conducts or assists in customer closings and funding activities. They coordinate all paperwork involved in the sale process, including creating and finalizing quotes, printing closing documents, entering customer deposits, and maintaining sales, finance, and commission logs. The position also accounts for all monies received, ensures their safekeeping, and performs closing activities at the end of the day, such as till reconciliation and bank deposit preparation. Data entry into IDS for all sale-related activities is crucial, with deals posted within 24 hours of delivery. The assistant organizes and processes MSOs, safeguards these documents, maintains a filing system, and completes affidavits for duplicate MSOs. Additionally, they answer multi-line phones professionally, direct calls, and take messages. The role involves maintaining an adequate inventory of office and title/registration supplies and ordering them on a timely basis. Completing and filing required title work, preparing check requests, and maintaining manufacturer documentation are also key responsibilities. Other clerical tasks, such as sending faxes and maintaining customer files, are performed as required.

Requirements

High School education or equivalent experience
Must be at least 21 years old
Ability to calculate figures, make change to customers and figure percentages
Ability to communicate in a friendly and professional manner
Clerical / data entry skills preferably within the marine or auto industry
Good organizational abilities
Detail oriented

Responsibilities

Provide clerical support for all boat, motor, trailer, or ATV customer purchases.
Support world-class customer service and ensure a pleasant shopping experience.
Assist in selling finance and insurance programs to increase dealer revenues.
Conduct or assist in customer closings and funding activities.
Coordinate all paperwork involved in the sale process, including quotes, closing documents, and logs.
Account for all monies received and ensure their safekeeping.
Perform closing activities at the end of the day, including till reconciliation and bank deposit preparation.
Complete data entry into IDS for all sale activities and post deals within 24 hours of delivery.
Organize and process MSOs, including receipt entry, safeguarding, filing, and affidavit completion.
Answer multi-line phones in a timely, professional, and courteous manner.
Direct inbound calls to the appropriate associate or department and take messages.
Maintain an adequate inventory of office and title/registration supplies and order as needed.
Complete and file all required title work and associated documentation.
Prepare check requests as needed.
Maintain all documentation from manufacturers and warranty register all products sold within specified timeframe requirements.
Perform other clerical tasks as required, including sending faxes and maintaining customer files.