Comprehensive Health Plan II - Board Operations Coordinator

State of Maine • Gardiner, ME

1d • Onsite

About The Position

The Board Operations Coordinator has a critical role in ensuring licensing, board meetings, and complaint investigations operate efficiently, consistently, and in compliance with Maine laws and rules. This position provides operational support to several professional licensing boards, including the Board of Social Worker Licensure, Board of Counseling Professionals, Board of Alcohol and Drug Counselors, Board of Examiners of Psychology, and others. The role also serves as a key partner in improving workflows and advancing projects that strengthen efficiency and service delivery. This role operates under limited supervision and requires independent judgment, collaboration with team members, and the ability to manage multiple priorities. If you enjoy improving workflows and supporting mission-driven work that protects Maine consumers, this position offers meaningful responsibility and opportunities for professional growth.

Requirements

• Demonstrated experience and working knowledge of coordinating projects, planning programs, and improving processes.
• Demonstrated experience and working knowledge of gathering, analyzing, and summarizing information from multiple sources.
• Demonstrated experience and working knowledge of managing multiple projects, deadlines, and competing priorities.
• Demonstrated experience and working knowledge of developing clear written materials, reports, and documentation.
• Demonstrated experience and working knowledge of communicating effectively with diverse stakeholders and teams.
• A Bachelor’s Degree in Public/Community Health, Health Administration, Health Sciences or Health Education; Public Administration, Government, Social Work, or a closely related field and three (3) years professional experience in the planning, development, coordination and/or evaluation of health programs or services -OR- an equivalent seven (7) year combination of education, training, and experience.

Nice To Haves

• Knowledge of regulatory or licensing environments.
• Experience with program management, workflow analysis, or process improvement.
• Experience working with laws, regulations, or policy implementation.
• Strong technical writing and organizational skills.

Responsibilities

• Monitor and support workflows across licensing, board meetings, and complaint investigations.
• Provide flexible cross-coverage and operational support as needed.
• Identify workflow challenges and recommend process improvements.
• Plan and coordinate projects that improve efficiency, consistency, and service delivery.
• Develop and maintain internal documentation, guidance, and workflow tools.
• Coordinate closely with the Board Manager and internal teams.
• Help ensure compliance with statutes, rules, and policies.
• Communicate with staff, licensees, board members, and the public to support transparency and awareness.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees