BMW Genius

Chapman BMW on Camelback•Phoenix, AZ

166d•Onsite

About The Position

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. The company operates automotive retail locations in Arizona and Nevada and emphasizes a strong team culture and commitment to excellence. Chapman BMW on Camelback is hiring a BMW Genius to deliver an exceptional client experience through product expertise, customer support, and brand representation. The role is suited to a customer service-oriented professional with a positive attitude, strong communication skills, and the ability to quickly learn and explain new technology. The schedule is Monday through Saturday, 12 p.m. to 8 p.m., with a five-day workweek. Compensation is $2,600 per month.

Requirements

At least 1 year of customer service experience.
Customer service orientation and excellent communication and interpersonal skills.
Ability to learn new technology and clearly explain features to clients.
Positive attitude and strong attention to detail.
Comfort using computers, tablets, and dealership technology systems.
Valid Arizona driver’s license with a clean driving record.
Must pass a background check and drug screening.

Responsibilities

Greet clients in the sales and service departments and introduce BMW Genius services.
Explain vehicle features, technology, and product information to clients.
Assist the sales team with test drives and vehicle deliveries.
Communicate appointments, vehicle deliveries, and scheduling updates with sales staff.
Educate clients and dealership teams on new BMW products, features, and accessories.
Follow up with new owners to ensure satisfaction and answer questions professionally.
Stay current on BMW technology, features, and competitor products.