BMW Genius

Chapman BMW on Camelback•Phoenix, AZ

2d•Onsite

About The Position

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Chapman BMW on Camelback location is hiring a BMW Genius to deliver an exceptional client experience through product expertise, customer support, and brand representation. This role is ideal for a customer service-oriented professional with a positive attitude, strong communication skills, and the ability to quickly learn and explain new technology.

Requirements

At least 1 year of customer service experience required
Customer service oriented with excellent communication and interpersonal skills
Ability to learn new technology and clearly explain features to clients
Positive attitude and strong attention to detail
Comfortable using computers, tablets, and dealership technology systems
Valid Arizona driver’s license with a clean driving record
Must pass background check and drug screening

Responsibilities

Greet clients in the sales and service departments and introduce BMW Genius services
Explain vehicle features, technology, and product information to clients
Assist the sales team with test drives and vehicle deliveries
Communicate appointments, vehicle deliveries, and scheduling updates with sales staff
Educate clients and dealership teams on new BMW products, features, and accessories
Follow up with new owners to ensure satisfaction and answer questions professionally
Stay current on BMW technology, features, and competitor products