BMW Genius

Voss Auto Network•Washington Township, OH

2d•Onsite

About The Position

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for exceptional customer service. The role delivers comprehensive product information throughout the sales and after-sales processes and provides customer-oriented support. The dealership provides professional sales and customer service training. The BMW Genius supports client advisors, helps customers understand vehicle features in ways that address their needs, and uses app- and web-based systems to facilitate sales and consistent delivery execution. The role requires maintaining extensive knowledge of BMW products and competitor vehicles, communicating with customers and dealership personnel about appointments and product updates, and following up with new owners to support satisfaction with the delivery process.

Requirements

Maintain high ethical standards and a professional appearance.
Have a valid driver’s license and a good driving record.
Be able to drive a manual transmission.
Work evenings and weekends when customers are available.
Pass a background check and drug screening.

Nice To Haves

Affinity for technology.
Passion for delivering exceptional customer service.
Creativity in providing customer-oriented support.
A track record of delivering customer satisfaction while maintaining attention to detail.

Responsibilities

Provide product information throughout the sales process, including vehicle configuration, product presentation, test drives, delivery and handover, and after-purchase customer service.
Support client advisors with product-related tasks and activities.
Greet customers in sales and service departments and introduce BMW Genius services.
Provide customer-oriented product experiences and explain complex features based on customers’ needs.
Use app- and web-based systems to facilitate sales, improve customer satisfaction, and support consistent delivery execution.
Provide transparent product information to the Genius community, sales representatives, and Contact Information Centers (CIC).
Explain the application and benefits of vehicle features in sales and service settings.
Maintain communication with designated dealership sales personnel about scheduled appointments, vehicle deliveries, and scheduling changes.
Arrive at scheduled appointments on time and communicate with clients about changes to appointment times.
Maintain knowledge of BMW vehicles and competitors’ features, benefits, and potential shortcomings.
Keep clients and sales and service staff informed about new products, features, accessories, and their benefits.
Meet management-assigned client satisfaction objectives and follow up with new owners about satisfaction with their delivery process.