BMW Genius

Voss Auto Network•Centerville, OH

About The Position

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for exceptional customer service. The role delivers comprehensive product information throughout the sales and after-sales processes and provides customer-oriented support. The dealership provides professional sales and customer-service training. The successful candidate is a self-starter with a track record of customer satisfaction and attention to detail.

Requirements

Maintain high ethical standards and a professional appearance.
Have a valid driver’s license and a good driving record.
Be able to drive a manual transmission.
Work evenings and weekends when customers are available.
Pass a background check and drug screening.

Nice To Haves

Affinity for technology.
Passion for delivering exceptional customer service.
Creativity in providing customer-oriented support.
A track record of delivering customer satisfaction while maintaining attention to detail.

Responsibilities

Provide product information throughout the sales process, including vehicle configuration, product presentation, test drives, delivery and handover, and post-purchase customer service.
Support the client advisor with product-related tasks and activities.
Greet customers in the sales and service departments and introduce BMW Genius services.
Provide customer-oriented product experiences and explain complex features in relation to customers’ needs.
Use app- and web-based systems to facilitate sales, optimize customer satisfaction, and support consistent delivery execution.
Provide transparent product information to the Genius community, sales representatives, and Contact Information Centers (CIC).
Explain the applications and benefits of vehicle features in sales and service environments.
Communicate with designated dealership sales personnel about appointments, vehicle deliveries, and schedule changes.
Arrive promptly for scheduled appointments and communicate with clients about changes to appointment times.
Maintain knowledge of BMW vehicles and competitors’ features, benefits, and potential shortcomings.
Keep clients and sales and service staff informed about new products, features, accessories, and their benefits.
Meet management-assigned client satisfaction objectives and follow up with new owners about their delivery experience.