BMV Records Clerk

State of Indiana•Indianapolis, IN

5d•Onsite

About The Position

The BMV Records Clerk, described in the posting as a Clerical Assistant, supports the Bureau of Motor Vehicles by managing driver-record documentation from in-state and out-of-state agencies and responding to inquiries about driver records. The role processes court documents and traffic-related convictions, updates records that affect license status or driving privileges, and maintains accurate records in accordance with agency standards. It uses the STARS database and Microsoft Office applications for data entry and documentation. The position requires strong data-entry skills, intermediate computer proficiency, effective written and verbal communication, careful attention to detail, and the ability to manage a high volume of documentation. This is an onsite position at the BMV Central Office in the Indiana Government Center in Indianapolis. A degree is not required. At least one year of experience applying the stated knowledge, skills, and abilities in a similar role may be considered.

Requirements

Working knowledge of general office functions and clerical procedures.
Active listening skills.
Critical thinking skills.
Strong written and verbal communication skills.
Strong organizational skills and ability to prioritize tasks effectively.
Attention to detail and proofreading skills.
Proficient computer skills, including Microsoft Word, Excel, case management, and database tools.
Ability to handle sensitive documents and agency information confidentially.
Ability to work independently.
Ability to provide effective, professional customer service to internal and external parties.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required; at least one year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Process court documentation and accurately apply traffic-related convictions to driver records.
Use the System Tracking and Record Support (STARS) database to manage driver records.
Process documents affecting driver license status or driving privileges.
Maintain accurate and organized driver records in compliance with agency standards.
Communicate with court staff, state agencies, and Indiana drivers to resolve record-related questions or issues.
Perform general office tasks to support daily operations.
Answer questions and explain or disseminate information to customers, employees, and others.
Review files, records, and other documents to obtain information for requests.
Type forms, correspondence, memos, and other materials.
Maintain filing systems for efficient recordkeeping and retrieval.
Check emails, send faxes, make copies, and update computer databases.
Answer telephone calls, provide information, take messages, or transfer calls.
Train staff members in work activities such as using computer applications.
Complete supervisor-assigned tasks and projects in a timely manner.

Benefits

Three medical plan options, including prescription coverage, and vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, paid community service leave, and combined paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.