BMV Intermittent Dirver Education and Safety Clerk

State of Indiana•Indianapolis, IN

12d•$15

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. Role Overview: The Driver Education and Safety Clerk assists the Program Director of Driver’s Education Program and Driver Safety Program in achieving agency performance metrics, adhering to BMV policies and procedures, and the implementation of process improvement across the programs. You will be a frontline contact for the BMV Driver’s Education Program and Driver Safety Program. You will provide timely and accurate customer service to both customers and vendor representatives. Utilizing good communication skills, computer skills, and on-the-job training, you will help enhance the program management and oversight.

Requirements

High Diploma or equivalent and a minimum of 1 year work experience.
Must be 21 years of age or older.
Strong attention to detail skills.
Top-notch communication skills
Customer service experience.
Extensive knowledge of business-related software including but not limited to Word, Excel, Outlook, etc.
Ability to promptly gain competency with the BMV STARS applications as well as Federal and State Statutes and Regulations pertaining to motor vehicle laws.
Critical thinking skills, such as the ability to use independent judgment and discernment with IAC, as well as working with BMV licensed driver training schools, BMV licensed driver training school instructors and the general public.
Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 1+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Use job knowledge and data reporting skills to ensure proper credential details are applied.
Maintain privacy of customer and all related records.
Assist with additional operational needs of the department as requested.
Communicate to vendor/provider relationship leaders on compliance and customer needs.
Utilize attention to detail skills to ensure accuracy when applying Driver Safety 4-point credit to customer files/records.