BMV Regional Assistant

State of Indiana•Michigan City, IN

5d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. Role Overview: The Regional Assistant supports the Regional Manager in the daily tasks of managing multiple BMV branch locations. You will ensure office efficiency, respond to phone calls and emails, maintain the Manager's schedule, resolve escalated complaints, monitor branch inventory, assist with reports, and monitor training progress of branch staff. This role serves at the Michigan City, Indiana, BMV Branch Location.

Requirements

Ability to interact and verbally communicate with various employees and customers, one-on-one and in groups.
Ability to present information to clients, customers, and employees.
Ability to write reports and operational correspondence.
Good knowledge of BMV services and Stars.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and Stars.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform essential functions with or without reasonable accommodation.
High School Diploma or High School Equivalent (HSE) and at least a year of experience applying the outlined knowledge, skills, and abilities in a similar role.

Responsibilities

Maintain daily schedule for Regional Manager.
Ensure regional staff conducts work courteously, friendly, and respectfully at all times.
Facilitate resolution for all customer complaints escalated by the various branch locations within the assigned region.
Provide relief and support to the Regional Manager's daily operations.
Monitor the inventory of office products and supplies within the branches assigned to the region.
Clarify, support, and guide branch staff in interpreting and implementing BMV policies and procedures.
Complete records and/or submit reports on various financial and accountability processes for the assigned branches within the region.
Ensure training, development, and mentoring of regional employees assigned to the region.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access