BMV Program Coordinator
About The Position
The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. The Program Coordinator oversees all operational functions within the Request for Information (RFI) and Mail Room units. This role is responsible for guiding staff in accurately processing RFI requests, driver and vehicle records, mail handling tasks, and all associated workflow queues while ensuring adherence to agency policies, procedures, and turnaround standards. You will supervise a team of ten employees, maintaining timely and accurate processing through active monitoring of workloads, queue management, task assignments, and daily efficiencies. Key duties include cross‑training, daily reporting, auditing work for accuracy, and maintaining required documentation. The position also supports broader agency operations by updating department manuals, delivering regular training and performance feedback, approving timesheets, managing attendance, conducting one‑on‑one and team meetings, administering discipline, and ensuring overall compliance with agency expectations.
Requirements
- Strong leadership and coordination within a detail oriented operational environment.
- Excellent organizational and communication skills, with the ability to monitor multiple workflows simultaneously.
- Proficiency in training and coaching staff to maintain compliance, accuracy, and production expectations.
- Ability to multi-task, be challenge driven, and goal oriented.
- Possess strong, effective time management and organizational skills.
- Ability to manage multiple projects, remain organized, and be detail-oriented.
- Ability to effectively communicate verbally and in writing.
- Ability to adhere to department policies and processes for secure issuance.
- Ability to function in a small independent group environment.
- Thorough knowledge of departmental function and the organization of the agency.
- Be flexible and a creative thinker.
- Ability to learn and retain the operation of all CVO systems.
- Practical knowledge of laws and regulations pertaining to section functions.
- Basic knowledge of computer procedures.
- Ability to compose correspondence.
- Ability to be tactful when dealing with visitors and answering telephone calls.
- Must enjoy working in a team environment.
- Display an ability to work and communicate successfully.
- Produce accurate and quality results.
- Provide premier customer service.
- Follow and support BMV policies and procedures.
- Ability to perform essential functions with or without reasonable accommodation.
Nice To Haves
- A degree is not required.
Responsibilities
- Oversees all operational functions within the Request for Information (RFI) and Mail Room units.
- Guides staff in accurately processing RFI requests, driver and vehicle records, mail handling tasks, and all associated workflow queues while ensuring adherence to agency policies, procedures, and turnaround standards.
- Supervises a team of ten employees, maintaining timely and accurate processing through active monitoring of workloads, queue management, task assignments, and daily efficiencies.
- Cross-trains staff.
- Provides daily reporting.
- Audits work for accuracy.
- Maintains required documentation.
- Updates department manuals.
- Delivers regular training and performance feedback.
- Approves timesheets.
- Manages attendance.
- Conducts one-on-one and team meetings.
- Administers discipline.
- Ensures overall compliance with agency expectations.
- Follows agency policies and operating procedures daily to ensure efficient daily production.
- Answers technical questions and traces requested information.
- Sorts and distributes or responds to and handles records, files, and other documents.
- Processes mail correspondence daily which includes typing/printing letters and inserting comments.
- Oversees and tracks branch errors processes.
- Notifies and corresponds with Applicants for additional information.
- Represents the agency in a positive and professional manner.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
