BMV Program Coordinator
About The Position
The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. The Program Coordinator oversees and directs all aspects of credential and placard processing within the Credential Operations Team. The coordinator ensures that staff comply with all agency policies, procedures, system requirements, and production standards. This role guides team members in accurately and efficiently processing credential, placard, NO TUID, and Document Review transactions each day, supporting timely and secure customer service across the agency. The coordinator leads nine direct reports, including specialized staff who manage credential corrections, reporting accuracy, returned credential processing, and system gate release functions. This role supports agency operations by ensuring all credential processing procedures remain current, providing regular training and performance feedback, monitoring production queues, auditing work for accuracy, coordinating cross training with the Title Team, and maintaining comprehensive documentation for all credential related tasks. The coordinator approves timesheets, manages attendance, conducts one on one and team meetings, administers discipline, and ensures compliance with agency standards.
Requirements
- Strong leadership in a fast-paced, high-volume operational environment.
- Excellent organizational skills and consistency in monitoring production and workflow accuracy.
- Proficiency in training, coaching, and developing staff to maintain compliance and meet quota expectations.
- Ability to multi-task, be challenge driven, and goal oriented.
- Possess strong, effective time management and organizational skills.
- Ability to manage multiple projects, remain organized, and be detail-oriented.
- Ability to effectively communicate verbally and in writing.
- Ability to adhere to department policies and processes for secure issuance.
- Ability to function in a small independent group environment.
- Thorough knowledge of departmental function and the organization of the agency.
- Be flexible and a creative thinker.
- Ability to learn and retain the operation of all CVO systems.
- Practical knowledge of laws and regulations pertaining to section functions.
- Basic knowledge of computer procedures.
- Ability to compose correspondence.
- Ability to be tactful when dealing with visitors and answering telephone calls.
- Must enjoy working in a team environment.
- Display an ability to work and communicate successfully.
- Produce accurate and quality results.
- Provide premier customer service.
- Follow and support BMV policies and procedures.
- Ability to perform essential functions with or without reasonable accommodation.
Responsibilities
- Oversees and directs all aspects of credential and placard processing within the Credential Operations Team.
- Ensures that staff comply with all agency policies, procedures, system requirements, and production standards.
- Guides team members in accurately and efficiently processing credential, placard, NO TUID, and Document Review transactions.
- Supports agency operations by ensuring all credential processing procedures remain current.
- Provides regular training and performance feedback.
- Monitors production queues.
- Audits work for accuracy.
- Coordinates cross training with the Title Team.
- Maintains comprehensive documentation for all credential related tasks.
- Approves timesheets.
- Manages attendance.
- Conducts one on one and team meetings.
- Administers discipline.
- Ensures compliance with agency standards.
- Follow agency policies and operating procedures daily to ensure efficient daily production.
- Answers technical questions and traces requested information.
- Sorts and distributes or responds to and handles records, files, and other documents.
- Process mail correspondence daily which includes typing/printing letters and inserting comments.
- Oversee and track branch errors processes.
- Notify and correspond with Applicants for additional information.
- Represents the agency in a positive and professional manner.
Benefits
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
