BMV Customer Service Representative 2

Indiana Department of Correction•Brownsburg, IN

4d•Onsite

About The Position

The Customer Service Representative 2 administers and evaluates driving exams and assists customers with vehicle and watercraft titles and registrations. The role requires calmly and patiently evaluating customers’ knowledge and ability to follow traffic laws. When not facilitating exams, the representative processes customer transactions at the front line. This position serves at the Brownsburg, Indiana, BMV branch. Branch hours are Monday, Tuesday, Thursday, and Friday, 8:00 a.m. to 5:30 p.m.; the branch is closed Sunday, Wednesday, and Saturday. The salary traditionally starts at $41,418 and may be commensurate with education and work experience. The role may be used in a supervisory capacity based on agency needs. Travel to branch locations, training, or branch-related community activities may be required up to 20 percent of the time.

Requirements

High school diploma or equivalent; a degree is not required.
Must be at least 21 years of age.
Must have held a valid driver’s license for at least the preceding 12 months.
Must be free from at-fault motor vehicle accidents resulting in death or serious bodily injury.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Customer service experience.
Ability to relate tactfully but decisively to different people and situations, with calmness, alertness, quick reflexes, and patience.
Familiarity with the operation of all types of motor vehicles.
Working knowledge of Indiana driving laws.
Strong communication skills.
Critical thinking and troubleshooting ability.
Ability to process cash and card transactions.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Administer skills tests and evaluate driving skills.
Assist customers with vehicle and watercraft title and registration needs.
Maintain compliance with Indiana laws regarding personal motor vehicle operations, licensure, and registration.
Attend training classes and/or take certification tests as required.
Maintain the privacy of customers and related records.
Substitute for Customer Service Representatives as needed.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, paid community service leave, combined paid vacation, personal and sick leave, and paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.