BMV Customer Service Representative 2

Indiana Department of Correction•Kokomo, IN

3d•Onsite

About The Position

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with vehicle and watercraft titles and registrations. They calmly and patiently evaluate customers’ knowledge and ability to follow traffic laws. When not facilitating exams, they process customer transactions at the front line. This position serves at the Kokomo, Indiana, BMV Branch Location and may be used in a supervisory capacity based on agency needs.

Requirements

High school diploma or equivalent.
Must be at least 21 years old.
Must have held a valid driver’s license for at least the preceding 12 months.
Must be free from at-fault motor vehicle accidents that resulted in death or serious bodily injury.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Customer service experience.
Ability to relate tactfully and decisively to different people and situations, with calmness, alertness, quick reflexes, and patience as needed.
Familiarity with the operation of all types of motor vehicles.
Working knowledge of Indiana driving laws.
Strong communication skills.
Critical thinking and troubleshooting abilities.
Ability to process cash and card transactions.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Administer skills tests and evaluate driving skills.
Assist customers with vehicle and watercraft title and registration needs.
Maintain compliance with Indiana laws governing the operation, licensure, and registration of personal motor vehicles.
Attend training classes and take certification tests as required.
Maintain the privacy of customers and related records.
Substitute for Customer Service Representatives as needed.
Perform other duties and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal and sick leave.
Paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.