BMV Customer Service Representative 2

State of Indiana • Brownsburg, IN

5d • Onsite

About The Position

The Customer Service Representative 2 administers and evaluates driving exams and assists customers with vehicle and watercraft titles and registrations. The role requires calmly and patiently evaluating customers’ knowledge and ability to follow traffic laws, as well as processing customer transactions at the front line. This position serves at the Brownsburg, Indiana, BMV branch. The branch is open Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 5:30 p.m.; it is closed Wednesday, Saturday, and Sunday. The role may be utilized in a supervisory capacity based on agency needs. The salary traditionally starts at $41,418, but may be commensurate with education and work experience.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years old.
• Must have held a valid driver’s license for at least the preceding 12 months.
• Must be free from at-fault motor vehicle accidents that resulted in death or serious bodily injury.
• Ability to travel up to 20% of the time to branch locations, training, or branch-related community activities.
• Ability to relate tactfully and decisively to people and situations, with calmness, alertness, quick reflexes, and patience.
• Familiarity with the operation of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Strong communication skills.
• Critical-thinking and troubleshooting abilities.
• Ability to process cash and card transactions.
• Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

• Customer service experience.

Responsibilities

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle and watercraft title and registration needs.
• Maintain compliance with Indiana laws relating to the operation, licensure, and registration of personal motor vehicles.
• Attend training classes and take certification tests as required.
• Maintain the privacy of customers and related records.
• Substitute for Customer Service Representatives as needed.
• Perform other duties, responsibilities, or activities as assigned.

Benefits

• Three medical plan options, including prescription coverage, as well as vision and dental plans.
• Wellness Rewards Program with gift card rewards for completing wellness activities.
• Health savings account with bi-weekly state contributions.
• Deferred compensation 457(b) account with employer match.
• Two fully funded pension plan options.
• Leave policies including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave.
• 12 paid holidays, or 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program with covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED