BMV Customer Service Representative 2
About The Position
Customer Service Representatives 2 at the Bureau of Motor Vehicles administer and evaluate driving exams, assessing customers’ knowledge and ability to follow traffic laws. When not facilitating exams, they process customer transactions and assist with vehicle and watercraft titles and registrations. The position serves at the Kokomo, Indiana, BMV branch. The role requires maintaining compliance with Indiana laws governing personal motor vehicle operations, licensure, and registration; protecting customer privacy and related records; attending required training or certification tests; and substituting for Customer Service Representatives as needed. The role may also be used in a supervisory capacity based on agency needs. Travel to branch locations, training, or branch-related community activities may be required up to 20 percent of the time.
Requirements
- High school diploma or equivalent.
- Must be at least 21 years of age.
- Must have held a valid driver's license for at least the preceding 12 months.
- Must be free from at-fault motor vehicle accidents that resulted in death or serious bodily injury.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Ability to relate tactfully and decisively to different people and situations, with a calm disposition, alertness, quick reflexes, and patience.
- Familiarity with the operation of all types of motor vehicles.
- Working knowledge of Indiana driving laws.
- Strong communication skills.
- Critical-thinking and troubleshooting ability.
- Ability to process cash and card transactions.
- Ability to perform essential functions with or without reasonable accommodation.
Nice To Haves
- Customer service experience.
Responsibilities
- Administer skills tests and evaluate driving skills.
- Assist customers with vehicle and watercraft titles and registration needs.
- Maintain compliance with Indiana laws relating to personal motor vehicle operations, licensure, and registration.
- Attend training classes and take certification tests as required.
- Maintain the privacy of customers and related records.
- Substitute for Customer Service Representatives as needed.
- Process customer transactions, including cash and card transactions.
Benefits
- Three medical plan options, including prescription coverage, plus vision and dental plans
- Wellness Rewards Program with gift card rewards for completing wellness activities
- Health savings account with bi-weekly state contributions
- Deferred compensation 457(b) account with employer match
- Two fully funded pension plan options
- Paid New Parent Leave and paid Childbirth Recovery Leave for eligible employees
- Paid community service leave
- Combined paid vacation, personal, and sick leave
- Paid holidays
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program with covered behavioral health visits
- Eligibility as an employer for the Public Service Loan Forgiveness Program
- Free parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
