Blue Chip Cafe Manager

AMS of UBC•Vancouver, BC

3d•Onsite

About The Position

The Blue Chip Manager will be responsible for the operational success of the department. You will have the overall responsibility for managing staff, execution of promotions and other day-to-day operations. The ideal candidate is a creative individual, with a passion for elevating customer experience and operational standards within the venue, while ensuring the key metrics align with the Alma Mater Society’s mission statement and values.

Requirements

Must have at minimum 2 years of management experience.
Minimum of 5 years of Food & Beverage industry experience, including 2 years in a coffee shop.
Must possess strong leadership and team building skills.
Must possess excellent interpersonal and communication skills to deal effectively with all business contacts.
Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required.
Superlative customer service and communication skills are a must.
Food Safe Level 1 or higher required.
Ability to do work evenings, weekends or holidays as required.

Nice To Haves

Bachelor’s degree in Marketing, Business Administration, Hospitality or a related field is an asset.
Equivalent combination of education and progressive, relevant and direct experience will be considered in lieu of educational requirement.
Experience working with youth or in a collegiate environment is an asset.
Experience working in unionized environment is an asset.

Responsibilities

Take responsibility for the daily performance and operation of the café.
Address guest query & complaints and immediately take appropriate action.
Ensure the successful and safe operation of the outlet, providing an excellent guest experience and quality management.
Assist in organizing marketing activities, such as promotional events and discount schemes.
Maintain high standards of quality control, hygiene, health and safety.
Ensure 100% compliance with all legal requirements and AMS policies and procedures.
Collaborate with other departments as required.
Ensure that all health & safety, fire and building regulations and procedures are complied with at all times.
Ordering products with the main kitchen and with the storeroom as required for the operation.
Budgeting for sales, labour and other income & expenses.
Actively managing human resources responsibilities including, but not limited to hiring, scheduling, training, briefing, mentoring, developing, evaluating, and disciplining employees (including termination).
Making sure POS is working efficiently and coordinate with vendors as required.
Auditing, counting and input inventory for the outlet.
Create reports like menu engineering, sales report by hour and by item, to evaluate the performance of the outlet and improve as needed.
Other duties as required.