Chip Runner

Caesars Entertainment•Pompano Beach, FL

1d•Onsite

About The Position

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Responsible for the redemption and sale of cash and chips to guests. Filling dealer trays, completing paperwork. Helping accommodate valued players with account numbers, player cards and promotions on request. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management.

Requirements

Ability to push and pull up to 25 pounds
Ability to lift and carry objects up to 10 pounds
Ability to bend, stoop, twist, reach, and kneel repetitively
Safely work with provided cleaning chemical and equipment
Ascend and descend stairs and maintain equilibrium for an extended period
Ability to work from a standing or sitting position and/or walking motion for extended period
Ability to work in a smoking and pet-friendly environment
Must be 21 years of age or older
Proficient in English verbal and written
Flexible to work various shifts, weekends, and holidays
Must be able to obtain and maintain a 1055 gaming license
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of arithmetic, algebra and their applications

Nice To Haves

Gaming experience is preferred
A high school diploma or GED equivalent is preferred

Responsibilities

Redemption and sale of cash and chips to guests
Filling dealer trays
Completing paperwork
Accommodating valued players with account numbers, player cards and promotions on request
Building guest relations
Providing superior guest service
Working effectively and courteously with fellow employees
Being familiar with Title 31 guidelines
Understanding and utilizing suspicious activity reports for casinos (SARC) when necessary
Having complete knowledge of all casino events and promotional activities
Keeping work area in a clean and orderly manner
Adhering to regulatory, departmental, and Company policies in an ethical manner
Handling routine customer complaints and incidents
Identifying situations requiring the attention of supervisory personnel
Resolving situations in a manner that maintains positive guest relationships
Assisting in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests
Performing other duties as assigned or reasonably requested by any member of management