Cafe Manager

Top Pot Doughnuts & Coffee•Seattle, WA

13h•Onsite

About The Position

This is a working manager position, leading by example on the floor while supporting the day-to-day operations of the café. You’ll balance guest service, team development, and operational execution to keep the café running smoothly and efficiently.

Requirements

2+ years of leadership experience (food/retail preferred)
A hands-on leader who enjoys working alongside their team
Strong communication and organizational skills
Ability to stay calm, problem-solve, and make decisions in a fast-paced environment
Basic computer skills and ability to learn POS systems
Food Handler’s Permit (or ability to obtain)

Responsibilities

Lead with a “guest first” mindset, stepping in to support the team and ensure a great experience every time
Demonstrate strong customer service while coaching and developing others
Create a positive, team-focused environment and build strong working relationships
Run daily café operations, including shift execution, cash handling, and maintaining company standards
Support hiring, training, and performance management in partnership with the District Manager
Manage product levels, ordering, and quality to ensure consistency and minimize waste
Monitor key areas of the business such as labor, sales, and overall café performance
Maintain cleanliness, organization, and safety in accordance with company and health standards
Work a flexible schedule, including opening, closing, weekends, and holidays
Occasionally lift and move up to 25 pounds and be active for the duration of shifts