Blood Collections Supervisor

American Red Cross • Bend, OR

3d • Onsite

About The Position

The Blood Collections Supervisor leads the blood collection team and helps ensure donors have a positive experience. The role calls for leadership, compassion, customer service, and respect for staff and donors. Supervisors contribute to team performance, train staff, connect personally with donors, and help maintain a friendly environment. Paid phlebotomy training is offered, with opportunities to develop skills and grow a career within the American Red Cross.

The position is based in Bend, Oregon. Staff work a variable schedule that may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. Staff work together to set up and tear down equipment for mobile blood drives at businesses, schools, and other locations.

Requirements

• Bachelor’s degree, or a combination of education and work experience equivalent to four to eight years of work experience in a related field.
• At least three years of supervisory or leadership experience.
• Customer service experience and effective verbal communication skills.
• Ability to discuss procedures and medical issues effectively with patients, families, and physicians.
• Current, valid driver’s license and a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
• Position may require a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Basic computer skills are desirable.
• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• More than three years of leadership experience in a healthcare setting.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive for results and serve others with a high level of respect for customer service.
• Connect personally with donors, listen to their stories, and help them understand the value of their donation.
• Help create a friendly and fun environment and collaborate with coworkers to encourage donors to return.
• Work with the team to set up and tear down equipment for mobile blood drives.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• PTO starting at 15 days per year, based on job type and tenure.
• 11 paid holidays, consisting of six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.
• Paid phlebotomy training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager