Blood Collections Supervisor

American Red Cross • Bend, OR

2d • Onsite

About The Position

The Blood Collections Supervisor leads a blood collection team and helps ensure donors have a positive experience. The role emphasizes respectful, compassionate leadership, customer service, and results. Supervisors oversee staff training and performance, connect with donors, and contribute to a friendly team environment. The American Red Cross provides paid phlebotomy training and opportunities to develop skills and grow a career.

The position is based in Bend, Oregon. Staff work a variable schedule that may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations, and schedules are provided two to three weeks in advance. Staff work as a team to set up and take down equipment for mobile blood drives.

Requirements

• Bachelor’s degree, or a combination of education and work experience including four to eight years of work experience in a related field.
• At least three years of supervisory or leadership experience.
• Customer service experience and effective verbal communication skills.
• Ability to discuss procedures and medical issues effectively with patients, families, and physicians.
• Current, valid driver’s license and a good driving record.
• Ability to lift, push, or pull heavy weights up and down ramps and stairs; good manual dexterity; ability to sit or stand for long periods; and ability to adapt to long, irregular hours and frequent schedule changes.
• May need to meet a minimum height of 60 inches to safely operate Red Cross vehicles.

Nice To Haves

• Basic computer skills.
• Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
• More than three years of prior leadership experience in a healthcare setting.

Responsibilities

• Supervise blood collection staff, including training and performance.
• Drive for results while serving others with respect and strong customer service.
• Personally connect with donors, listen to their stories, and help them understand the value of their donation.
• Contribute to a friendly and fun environment and collaborate with coworkers to encourage donors to return.
• Work with the team to set up and take down equipment for mobile blood drives.

Benefits

• Paid phlebotomy training.
• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 15 days a year, based on job type and tenure.
• 11 paid holidays: six core holidays and five floating holidays.
• 401(k) with up to 6% company match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager