Blood Bank Supervisor, Laboratory, Full Time, Flex Shift, Job ID # 1889983

Palmetto General Hospital•Hialeah, FL

About The Position

The Blood Bank Supervisor serves as the regional Blood Management Subject Expert and oversees the administrative and technical operation of the Blood Banks in conjunction with laboratory site management. As part of the laboratory management team, the supervisor works collaboratively across the department, accepts mutual accountability for departmental success, and pursues continuous improvement in services. The position reports to the Laboratory Director and supervises Medical Technologist and Blood Bank staff in their technical duties. It also collaborates with laboratory supervisors, the Pathology Department, other hospital departments, physicians, and health care professionals. The supervisor oversees Transfusion Service technical procedures and operations, quality assurance, regulatory compliance, staffing, employee performance, inventory, equipment, and the Blood Bank budget. The role requires maintaining inspection readiness and being able to explain the service’s compliance to inspectors. The supervisor provides customer service, staff orientation and competency assessment, and professional leadership while following hospital and departmental policies for safety, record keeping, and regulatory requirements.

Requirements

Bachelor's degree in Medical Technology or a related science.
Five years of experience in an accredited blood center or transfusion service.
Strong organizational and troubleshooting skills.
Interpersonal and communication skills sufficient to monitor, support, and evaluate Transfusion Service staff performance.
Manual dexterity sufficient for legible handwriting, keyboard use, and manipulation of laboratory equipment.
Basic knowledge of word processing, spreadsheet, and flow-charting software.
Ability to follow oral and written instructions and carry out complex procedures.
MT ASCP, SBB ASCP, or equivalent certification.
Knowledge of current scientific, regulatory, and management skills applicable to a management position in a scientific discipline.
Strong leadership skills to motivate and empower staff.
Capacity to analyze, think creatively, seek innovative alternatives, and harmonize dissent.
Capacity for quick and decisive action, boldness, and intuitive courage.
Ability to perceive interpersonal dynamics, deal with conflict, and attain conflict resolution.

Nice To Haves

Two years of supervisory experience desired.
Training or experience in Total Quality Management desirable.

Responsibilities

Compose, evaluate, and revise technical procedures for the Transfusion Service Departments.
Resolve clinician complaints and problems and participate in addressing employee problems or issues.
Collaborate with Lab Directors on disciplinary recommendations and participate in hiring and termination processes as needed.
Work with laboratory leadership to maintain adequate inventory, order supplies, and purchase equipment as necessary.
Manage Blood Bank expenses and budget, maintain vendor and internal department relationships, and ensure financial targets are met.
Provide superior customer service to internal and external clients, customers, and patients.
Accept responsibility for technical oversight of Transfusion Service functions.
Ensure compliance with applicable regulatory agencies and maintain inspection readiness; explain compliance to inspectors.
Collaborate with laboratory leadership on staff scheduling and workload distribution to meet clinician demand.
Serve on the SEMC Transfusion Committee.
Work with and monitor blood supplier performance and blood supply usage.
Review technical and clerical work in the section.
Generate or supervise the Internal Quality Assurance program; review Quality Control and CAP surveys.
Prepare recall notification information and letters for the Laboratory Director.
Orient new employees and train current employees on new procedures in a timely manner.
Assess staff competence and continuing education compliance, conduct annual performance assessments, and take disciplinary action as necessary.
Follow hospital policies affecting section operations, including payroll, purchasing, and maintenance, as well as safety, record-keeping, and regulatory policies.
Conduct oneself professionally.