Supervisor, Laboratory Operations (Blood Bank)

Nemours Children's Health•Wilmington, DE

1d•Hybrid

About The Position

Nemours Children's Health is seeking a Supervisor, Laboratory Operations for its Blood Bank in Wilmington, Delaware. The supervisor assists the Laboratory Manager with day-to-day blood bank operations, human resource management, and customer service. The role collaborates with the Blood Bank Medical Director, physicians, patient care staff, reference laboratories, and other business partners to optimize blood banking practice while maintaining accreditation and licensure. A hybrid work model will be considered. The supervisor develops, coaches, and mentors technical staff; sets personnel goals, tasks, and service standards; maintains staff training files; and oversees training and competency evaluations. The position also works at the bench with technical staff, ensures procedures are performed according to SOPs and quality standards, and reviews antibody identification, transfusion reaction, and ABO discrepancy workups, as well as result exception reports. The role oversees testing, staff training and competency, technical procedures, quality control, and corrective actions. It supports departmental and hospital quality assessment and improvement programs, recruitment and personnel decisions, employee scheduling, equipment selection and maintenance, supply inventory, regulatory compliance and inspection readiness, and laboratory safety. The supervisor ensures staff follow safety procedures and receive required training, and helps address and improve laboratory safety practices. Nemours Children's Health is a nonprofit pediatric health system serving more than 1.7 million patient encounters each year across six states. Its services include two freestanding children's hospitals, more than 80 primary, urgent, and specialty care practices, and more than 40 hospital partnerships. The organization focuses on clinical care, research, education, advocacy, prevention, and Whole Child Health, and is committed to inclusion, culturally relevant care, and reducing health disparities.

Requirements

Bachelor of Science in Medical Technology (B.S.M.T.) or equivalent, such as HHS examination or ability to meet CLIA qualifications for moderate-complexity laboratory testing.
At least 3 years of experience as a supervisor or team lead.
At least 5 years of experience as a Medical Laboratory Scientist.
Nationally or internationally recognized Medical Laboratory Scientist certification or equivalent (ASCP, AAB, or AMT); must obtain certification within 6 months of hire.

Responsibilities

Assist the Laboratory Manager with Blood Bank day-to-day operations, human resource management, and customer service.
Collaborate with the Blood Bank Medical Director, physicians, patient care staff, reference labs, and other business partners to optimize blood banking practice and maintain accreditation and licensure.
Develop, coach, and mentor technical staff; establish personnel goals, tasks, and service standards.
Maintain staff training files and oversee staff training and competency evaluations.
Coordinate and work at the bench with technical staff; ensure procedures are performed according to SOPs and quality standards.
Review antibody identification workups, transfusion reaction workups, ABO discrepancy workups, and result exception reports.
Ensure correct testing in the assigned section, supervise testing staff, review daily test performance and reports, initiate corrective actions, and communicate review results to appropriate leaders.
Ensure technical procedures are written and reviewed according to established and regulatory guidelines.
Establish and monitor section quality control procedures; review QC charts, reports, and proficiency testing; ensure complete documentation and initiate corrective actions as needed.
Participate in departmental and hospital quality assessment and improvement programs; identify opportunities, recommend and implement improvements, review problem reports, and monitor progress.
Participate in staff recruitment and make hiring and promotion decisions.
Train, evaluate, and counsel section employees; review technical competency and performance, initiate retraining as needed, and support appropriate continuing education.
Schedule section employees to maintain coverage and uninterrupted laboratory services; coordinate schedules, avoid overtime where possible, rotate staff to maintain flexibility and competency, and evaluate time-off requests fairly.
Select, implement, and maintain technical equipment; prepare capital equipment justifications, evaluate cost-benefit alternatives, and make recommendations to laboratory administration.
Maintain knowledge of technical and regulatory requirements, inspection readiness, and plans to correct compliance failures; participate in inspections and address deficiencies.
Maintain appropriate section supply inventory and review supply-related problems.
Follow laboratory and hospital safety policies, use appropriate PPE, handle hazardous materials safely, and ensure hazardous waste is properly labeled, stored, and documented.
Ensure staff adhere to safety procedures and receive needed training or retraining; report safety concerns and help plan laboratory safety improvements.