Blood Bank Supervisor

LCMC Health•Metairie, LA

About The Position

The Blood Bank Supervisor provides departmental management for the Blood Bank section, overseeing technical and personnel matters and ensuring compliance with regulatory requirements. The role supports staff orientation, competency assessment, performance evaluation, scheduling, timecard approval, coaching, and accountability. The supervisor also assists with annual budget preparation and implementation of department goals, projects, equipment, processes, and supplies or reagents. The supervisor plans, directs, and coordinates clinical activities; evaluates and interprets test results; resolves discrepancies; and monitors the accuracy and timeliness of work. The role oversees quality assurance and quality control activities, including documentation of corrective actions, quality-control procedures, preventive maintenance, reagent checks, temperature monitoring, and proficiency testing. The supervisor works with the Administrative Director and Pathologist to monitor quality criteria and troubleshoot exceptions. The position requires availability to respond to calls during evenings, weekends, and nights.

Requirements

3 years of experience in blood bank transfusion services and 2 years of supervisory experience; alternatively, 5 years in blood bank and 3 years of supervisory or management experience.
Knowledge of interpreting patient results and laboratory regulatory standards established by CAP, JCAHO, CLIA, CMS, OSHA, AABB, and CLSI.
Training and development in supervision and business operations.
Time-management skills and ability to make independent decisions.
Ability to respond to calls on evenings, weekends, and nights.
Proficiency in handling difficult serological and other transfusion service issues.

Nice To Haves

Bachelor’s degree preferred.
SBB or MT (ASCP) eligibility preferred.

Responsibilities

Supervise departmental employees, including new employee orientation, competency assessment, performance evaluation, and delegated personnel matters.
Manage technical and personnel issues for the Blood Bank section and ensure compliance with regulatory requirements.
Assist with annual budget preparation and implementation of department goals, objectives, and projects, including new equipment, processes, and supplies or reagents.
Attend at least 75% of department meetings.
Conduct performance evaluations and competency assessments on time; explain objectives, train new staff, and provide ongoing coaching.
Schedule employees in accordance with the staffing plan and care or service needs; reconcile timecards and approve employee time records accurately and promptly.
Review policies and procedures for compliance with AABB, CAP, JCAHO, and applicable department standards, including reviewing inspection performance annually.
Set clear expectations, maintain employee accountability with hospital policies and procedures, encourage staff participation, and empower employees to suggest service improvements.
Plan, direct, and coordinate clinical activities for the Blood Bank section.
Provide expertise in evaluating and interpreting test results and resolving discrepancies.
Monitor section activities for accuracy and timeliness and take appropriate action when needed.
Supervise staff to ensure their work complies with regulatory guidelines and hospital and departmental policies; monitor Clarity reports involving staff issues.
Maintain coverage for necessary shifts and monitor overtime use, with exceptions for staffing shortages.
Assist the Administrative Director and Pathologist in monitoring quality assurance criteria and quality control parameters.
Ensure documentation of corrective actions related to quality issues.
Perform or oversee quality-control activities, preventive maintenance, parallel reagent checks, temperature monitoring, and related checks.
Evaluate linearity or correlation checks as needed.
Coordinate the section’s participation in proficiency testing, ensure timely data submission, and review proficiency testing reports with documented troubleshooting of exceptions.