Bladder Cancer Navigator Assistant
About The Position
The Bladder Cancer Navigator Assistant is a specialized clinical support position that assists the Bladder Cancer Patient Navigator with care coordination for urology and bladder cancer patients. The role supports patients, families, and caregivers by helping identify and address clinical, logistical, financial, and access-related barriers that may affect timely access to quality medical care. The assistant works with the Bladder Cancer Patient Navigation team, urology and medical oncology providers, nursing staff, pharmacy and specialty pharmacy, billing, patient access, and other cancer center team members to coordinate treatment and provide safe, compassionate care throughout the treatment journey. A primary responsibility is administering intravesical bladder cancer therapies, including BCG, Mitomycin-C (MMC), and Gemcitabine. Treatments are performed Tuesdays and Thursdays in Virginia Beach and Wednesdays at Harborview under the direction and supervision of cancer center providers. The assistant follows established treatment protocols, medication-handling requirements, infection-prevention practices, and clinical safety procedures, monitors patients for treatment-related concerns, and communicates appropriately with providers. The ideal candidate has a basic understanding of urology and an interest in learning about genitourinary oncology, including bladder cancer diagnosis, staging, risk stratification, surveillance, and treatment. Knowledge of the clinical purpose, schedules, administration considerations, and common side effects of intravesical therapies is highly desirable.
Requirements
- Demonstrated clinical competency with urinary catheter placement and medication administration or management.
- Knowledge of bladder cancer, intravesical therapies, and established treatment protocols, or willingness to learn.
- Ability to recognize clinical concerns, problem-solve appropriately, and communicate directly with physicians and other healthcare team members when necessary.
- Strong verbal and written communication skills with patients, families, physicians, and coworkers.
- Ability to multitask, prioritize responsibilities, and function effectively in a fast-paced clinical environment.
- Strong attention to detail and commitment to accurate clinical documentation.
- Ability to work collaboratively as part of the Bladder Cancer Navigation team.
- Willingness to assume additional responsibilities and duties as assigned by the Navigation team, manager, or physician.
- Compassion, professionalism, accountability, and a patient-centered approach to care.
Nice To Haves
- At least one year of clinical experience in a medical or oncology setting.
- Knowledge of the clinical purpose, treatment schedules, administration considerations, and common side effects associated with intravesical therapies.
Responsibilities
- Demonstrate the practice's core values: put patients first; be accountable; collaborate; pursue excellence; and communicate clearly and professionally.
- Perform intravesical bladder instillations on Tuesdays and Thursdays in Virginia Beach and Wednesdays at Harborview under the supervision of cancer center providers.
- Follow established instillation protocols, including patient assessment, catheter placement, medication administration, post-treatment instructions, and documentation.
- Verify treatment orders and follow safety procedures before administering intravesical therapy.
- Document treatments, patient correspondence, adverse symptoms, and complications accurately in the medical record.
- Complete documentation needed for accurate and timely insurance filing.
- Identify and communicate clinical concerns or changes in patient condition to the appropriate provider or care team member.
- Assist with coordination of laboratory testing, imaging, procedures, and follow-up appointments related to treatment plans.
- Educate patients and caregivers as appropriate and reinforce provider-directed treatment instructions.
- Assist the Bladder Cancer Patient Navigator in managing the caseload of bladder cancer patients and others under the care of cancer center providers.
- Serve as a consistent point of contact and direct patients to appropriate clinical and community resources compassionately and promptly.
- Help patients schedule and maintain follow-up appointments, imaging, laboratory testing, procedures, and other treatment-plan components.
- Assist with implementing, monitoring, and documenting patient care plans and use of available resources.
- Identify barriers to timely treatment or follow-up and communicate them to the appropriate care team member.
- Help coordinate prescribed treatments and support timely therapy initiation.
- Assist with insurance authorizations and financial assistance to help prevent treatment delays.
- Follow up on outstanding clinical or administrative needs to help prevent delays in treatment.
- Maintain knowledge of available patient resources and help patients access appropriate services.
- Support communication among patients, providers, navigators, and other healthcare team members.
- Provide timely updates to the Bladder Cancer Navigator about patient concerns, treatment needs, scheduling barriers, or changes in clinical status.
- Perform other duties as assigned in support of the Bladder Cancer Navigation program and cancer center operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
