Bladder Cancer Navigator Assistant

Urology of Virginia•Virginia Beah, VA

About The Position

The Bladder Cancer Navigator Assistant is a specialized clinical support position that assists the Bladder Cancer Patient Navigator with care coordination for urology and bladder cancer patients. The role provides individualized support to patients, families, and caregivers by helping identify and address clinical, logistical, financial, and access-related barriers that could affect timely access to quality care. The assistant works with the Bladder Cancer Patient Navigation team, urology providers, medical oncology teams, nursing staff, pharmacy, specialty pharmacy, billing, patient access, and other cancer center team members to coordinate treatment and support safe, timely, compassionate care throughout treatment. A primary responsibility is administering intravesical bladder cancer therapies, including BCG, Mitomycin-C (MMC), and Gemcitabine, under the direction and supervision of cancer center providers. Treatments are performed Tuesdays and Thursdays in Virginia Beach and Wednesdays at Harborview. The assistant follows treatment protocols, medication-handling requirements, infection-prevention practices, and clinical safety procedures; monitors patients for treatment-related concerns; and communicates with treating providers as appropriate. The position also supports patient navigation by helping coordinate appointments, tests, procedures, treatment plans, authorizations, financial assistance, patient education, and access to clinical and community resources. The ideal candidate has a basic understanding of urology and an interest in developing knowledge of genitourinary oncology, including bladder cancer diagnosis, staging, risk stratification, surveillance, treatment, and intravesical therapy considerations.

Requirements

Demonstrated clinical competency with urinary catheter placement and medication administration or management.
Knowledge of, or willingness to learn, bladder cancer, intravesical therapies, and established treatment protocols.
Ability to recognize clinical concerns, problem-solve appropriately, and communicate directly with physicians and other healthcare team members when necessary.
Strong verbal and written communication skills with patients, families, physicians, and coworkers.
Ability to multitask, prioritize responsibilities, and function effectively in a fast-paced clinical environment.
Strong attention to detail and commitment to accurate clinical documentation.
Ability to work collaboratively as part of the Bladder Cancer Navigation team.
Willingness to assume additional responsibilities and duties as assigned by the Navigation team, manager, or physician.
Compassion, professionalism, accountability, and a patient-centered approach to care.

Nice To Haves

Minimum of one year of clinical experience in a medical or oncology setting.
Basic understanding of urology and interest in learning about genitourinary oncology, including bladder cancer diagnosis, staging, risk stratification, surveillance, and treatment.
Knowledge of the clinical purpose, treatment schedules, administration considerations, and common side effects associated with intravesical therapies.

Responsibilities

Perform intravesical bladder instillations on Tuesdays and Thursdays in Virginia Beach and Wednesdays at Harborview under the supervision of cancer center providers.
Follow established protocols for bladder cancer instillations, including patient assessment, catheter placement, medication administration, post-treatment instructions, and documentation.
Verify treatment orders and follow safety procedures before administering intravesical therapy.
Document treatments, patient correspondence, adverse symptoms, and complications accurately in the medical record.
Complete documentation for accurate insurance filing in a timely manner.
Identify and communicate clinical concerns or changes in patient condition to the appropriate provider or care team member.
Assist with coordinating laboratory testing, imaging, procedures, and follow-up appointments related to patients’ treatment plans.
Educate patients and caregivers as appropriate and reinforce provider-directed treatment instructions.
Assist the Bladder Cancer Patient Navigator in managing the caseload of bladder cancer patients and others under the care of cancer center providers.
Serve as a consistent point of contact and direct patients to appropriate clinical and community resources in a compassionate and timely manner.
Assist patients with scheduling and maintaining follow-up appointments, imaging, laboratory testing, procedures, and other treatment-plan components.
Assist with implementing, monitoring, and documenting patients’ plans of care and use of available resources.
Help identify barriers to timely treatment or follow-up and communicate them to the appropriate care team member.
Assist with coordinating prescribed treatments and help ensure patients begin therapy in a timely manner.
Assist with obtaining insurance authorizations and financial assistance to prevent treatment delays.
Track outstanding clinical or administrative needs and help address them to prevent delays in treatment.
Maintain knowledge of available patient resources and assist patients in accessing appropriate services.
Support communication among patients, providers, navigators, and other healthcare team members.
Provide timely updates to the Bladder Cancer Navigator about patient concerns, treatment needs, scheduling barriers, or changes in clinical status.
Perform other duties as assigned in support of the Bladder Cancer Navigation program and cancer center operations.
Demonstrate the stated core values: put patients first; be accountable; work collaboratively; pursue excellence; and communicate clearly and professionally.