Bistro Bartender

Highgate Hotels • Manchester, NH

1d • Onsite

About The Position

The Bistro Bartender is responsible for setting up the bar and mixing drinks for guests and servers. The role maintains the service and cleanliness of the bar, provides quality service and guest satisfaction, and controls liquor inventory. The bartender serves beverages according to hotel standards, follows applicable liquor laws and safety procedures, and helps ensure a welcoming and efficient guest experience.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems effectively, including anticipating, preventing, identifying, and solving them.
• Ability to understand and apply complex information and data from various sources.
• Ability to maintain confidentiality and show initiative by anticipating guest or operational needs.
• Ability to cross-train in other hotel-related areas.
• Flexible schedule; long hours are sometimes required.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for the entire shift.

Nice To Haves

• Experience in a hotel or a related field.

Responsibilities

• Maintain a warm, attentive, friendly, helpful, and courteous demeanor toward guests, managers, and fellow employees.
• Set up the bar according to hotel standards and serve guests promptly and efficiently.
• Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
• Serve guests’ beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions and store liquor, supplies, and equipment according to hotel standards.
• Follow all state liquor laws and prescribed procedures for serving liquor responsibly, including avoiding problems with intoxicated guests.
• Know hotel services and facilities, hotel policies, safety rules, fire exit locations, and fire extinguisher locations and operation.
• Respond to guest problems, complaints, and accidents.
• Keep the bar and service areas clean and tidy during service and ensure overall guest satisfaction.
• Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity, identify problem areas, assist in implementing solutions, and effectively anticipate, prevent, identify, and solve problems.
• Understand and apply information from various sources to meet objectives, cross-train in other hotel-related areas, maintain confidentiality, and anticipate guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED