Bistro Attendant

Courtyard by Marriott (Crestline Hotels and Resorts) • Louisville, KY

7d

About The Position

The Bistro Attendant takes food and beverage orders and retrieves and serves food and alcoholic and non-alcoholic beverages to guest tables according to hotel specifications. The role also collects payments and helps maintain the restaurant area and equipment. The position may offer a potential career path through food and beverage supervision and management, operations, and general management.

Requirements

• High school graduate, GED, or equivalent work experience.
• Good understanding of the English language.
• Previous guest/customer relations training.
• Must have TIPS, CARE, or equivalent certification, or obtain certification by the first day on the job.
• Ability to input and access information in the property management system, computers, and point-of-sale system.

Nice To Haves

• Certification of previous training in liquor, wine, and food service.

Responsibilities

• Check with customers to ensure they are enjoying their meals and address any problems.
• Collect customer payments.
• Record food orders on order slips, memorize them, or enter them into computers for kitchen staff.
• Prepare checks that itemize meal costs and sales taxes.
• Take food and beverage orders from patrons.
• Check identification to confirm patrons meet minimum age requirements for alcoholic beverages.
• Serve food and beverages and prepare or serve specialty dishes at tables as required.
• Present menus, answer questions, and make recommendations upon request.
• Clean tables and counters after patrons finish dining.
• Prepare hot, cold, and mixed drinks, and chill wine bottles.
• Roll silverware and set up food stations or dining areas for the next shift or large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain menu ingredients and cooking methods.
• Prepare tables for meals, including setting linens, silverware, and glassware.
• Clear dishes and glasses and take them to the kitchen for cleaning.
• Assist the host or hostess with phones, reservations, to-go orders, greeting, seating, and thanking guests.
• Perform cleaning duties, including sweeping and mopping, vacuuming, tidying the server station, taking out trash, and checking and cleaning the bathroom.
• Bring wine selections and appropriate glasses to tables and pour wine for customers.
• Prepare food items such as salads, appetizers, and cold dishes; portion desserts; and brew coffee.
• Escort customers to their tables.
• Garnish and decorate dishes before serving.
• Refill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to customers.
• Provide guests with information about local areas, including directions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED