Bistro Attendant
About The Position
The Bistro Attendant provides front-of-house service, including taking orders, interacting with guests, handling payments, and serving food and beverages, while also supporting back-of-house work such as cooking on a flat-top grill, deep fryer, gas stovetop, and oven. The attendant serves alcoholic and non-alcoholic beverages and food according to hotel specifications, and helps maintain the restaurant area and equipment. Complimentary employee parking is provided. The role includes assisting guests with menu questions, recommendations, and information about local areas. A potential career path may progress from F&B Supervisor to F&B Manager, Director of Food and Beverage, Director of Operations, General Manager, and VP of Food & Beverage.
Requirements
- High school graduate, GED, or work equivalent.
- Good understanding of the English language.
- Previous guest/customer relations training.
- Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.
- Ability to input and access information in the property management system, computers, and point-of-sale system.
Nice To Haves
- Certification of previous training in liquor, wine, and food service is preferred.
Responsibilities
- Check with customers to ensure they are enjoying their meals and take action to correct problems.
- Collect payments from customers.
- Write down, memorize, or enter food orders for transmittal to kitchen staff.
- Prepare checks that itemize meal costs and sales taxes.
- Take food and beverage orders from patrons.
- Check identification to confirm patrons meet minimum age requirements for alcoholic beverages.
- Serve food and beverages and prepare or serve specialty dishes at tables as required.
- Present menus, answer questions, and make recommendations upon request.
- Clean tables and counters after patrons finish dining.
- Prepare hot, cold, and mixed drinks and chill wine bottles.
- Roll silverware and set up food stations or dining areas for the next shift or large parties.
- Inform customers of daily specials.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Explain menu items, ingredients, and cooking methods.
- Prepare tables for meals, including setting linens, silverware, and glassware.
- Remove dishes and glasses from tables or counters and take them to the kitchen for cleaning.
- Assist the host or hostess by answering phones for reservations or to-go orders, greeting and seating guests, and thanking them.
- Perform cleaning duties such as sweeping, mopping, vacuuming, tidying the server station, taking out trash, and checking or cleaning the bathroom.
- Bring wine selections and appropriate glasses to tables and pour wine for customers.
- Prepare food such as salads, appetizers, and cold dishes; portion desserts; and brew coffee.
- Escort customers to their tables.
- Garnish and decorate dishes before serving.
- Refill salt, pepper, sugar, cream, condiment, and napkin containers.
- Describe and recommend wines to customers.
- Provide guests with information about local areas, including directions.
Benefits
- Complimentary employee parking.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
