Bistro Attendant

Courtyard by Marriott (Crestline Hotels and Resorts)•Lakewood, CA

12d•$16 - $16

About The Position

The Bistro Attendant takes food and beverage orders and retrieves and serves food and alcoholic and non-alcoholic beverages to guest tables according to hotel specifications. The attendant provides courteous and efficient service, collects payments, and assists with maintaining the restaurant area and equipment. The role includes taking and entering orders, answering menu questions and making recommendations, preparing and serving food and drinks, checking identification for alcohol service, and ensuring guests are satisfied. The attendant also prepares and resets dining areas, stocks supplies, clears and cleans tables and service areas, supports hosting and reservations, and provides guests with information about local areas. The position is part-time and pays $16 per hour. Crestline Hotels & Resorts offers benefits that include a 401(k) savings plan with company match, volunteer opportunities, and travel discounts; benefits may vary by location. The employer is an equal opportunity employer. Applications are accepted on an ongoing basis until the position is filled.

Requirements

High school graduate, GED, or equivalent work experience.
Good understanding of the English language.
Previous guest/customer relations training.
Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.
Ability to input and access information in the property management system, computers, and point-of-sale system.

Nice To Haves

Certification of previous training in liquor, wine, and food service is preferred.

Responsibilities

Check with customers to ensure they are enjoying their meals and take action to correct problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure they meet minimum age requirements for consuming alcoholic beverages.
Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
Present menus, answer questions about menu items, make recommendations upon request, and inform customers of daily specials.
Clean tables or counters after patrons have finished dining; remove dishes and glasses and take them to the kitchen for cleaning.
Prepare hot, cold, and mixed drinks and chill bottles of wine.
Roll silverware and set up food stations or dining areas for the next shift or large parties.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain menu ingredients and cooking methods.
Prepare tables for meals by setting up linens, silverware, and glassware.
Assist the host or hostess by answering phones for reservations or to-go orders and by greeting, seating, and thanking guests.
Perform cleaning duties such as sweeping and mopping floors, vacuuming carpet, tidying the server station, taking out trash, and checking and cleaning the bathroom.
Bring wine selections to tables with appropriate glasses and pour wine for customers.
Prepare food such as salads, appetizers, and cold dishes; portion desserts; and brew coffee.
Escort customers to their tables.
Garnish and decorate dishes in preparation for serving.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Provide guests with information about local areas, including directions.
Assist in maintaining the restaurant area and equipment.