Bistro Attendant | 6am-12pm FT (weekends included)

CSM Careers • Woburn, MA

3d

About The Position

The Bistro Attendant prepares and serves beverages to guests in the Courtyard Bistro efficiently and courteously. The role promotes the Bistro, takes beverage orders, and prepares and serves guests in accordance with health regulations and local liquor laws. The attendant also assists with food orders, preparation, and service as needed, following CSM/Marriott quality standards to support guest satisfaction.

The position includes guest service, order handling, beverage preparation, point-of-sale and cash-handling tasks, cleaning and restocking, inventory support, required paperwork, and maintaining a safe and sanitary Bistro, kitchen, and dish room. Associates are expected to treat customers and coworkers positively and respectfully and perform duties safely and effectively. Duties may vary by brand or location, and management may change or add duties. This is an at-will employment relationship.

Requirements

• At least one year of prior serving/customer-service and bartending experience.
• Attention to detail and a customer-focused approach.
• Ability to perform duties repetitively in a fast-paced environment.
• Ability to speak, understand, and write English to meet guest needs and complete required paperwork.
• Ability to lift, push, and pull up to 50 pounds regularly throughout the shift.

Nice To Haves

• High school diploma or GED preferred.
• Bartender certification preferred.
• TIPS or CARE beverage service certification desired, or ability to obtain certification as required.

Responsibilities

• Greet guests courteously and in a friendly manner.
• Take, enter, prepare, and deliver guest orders accurately and promptly according to standards.
• Respond to guest needs and provide high-quality service.
• Assist other associates as needed to meet guest needs.
• Operate the MICROS operating system and cash register.
• Follow CSM/Marriott cash-handling and POS procedures and accurately close guest checks.
• Dispense appropriate amounts of alcohol and prepare drinks according to recipes and CSM/Marriott standards.
• Use equipment properly and follow cost controls to reduce expenses and waste.
• Check guests’ identification and monitor alcohol consumption to comply with state and local liquor laws.
• Dispose of garbage, pick up trays, restock barware, and clear and wipe down tables and counters.
• Transfer full tubs to the dish room and assist with washing barware and dishes as needed.
• Complete required paperwork accurately and on time.
• Assist with inventory, complete inventory par sheets, and perform other responsibilities as needed.
• Maintain a clean and safe work area and handle food and beverages in compliance with CSM/Marriott, brand, and local, state, and federal regulations.
• Help maintain sanitation and cleanliness in the Bistro, kitchen, and dish room.
• Follow CSM/Marriott procedures for guest and associate incidents and know hotel emergency procedures.
• Complete required side work and take initiative to help wherever necessary.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term disability coverage
• Company-paid long-term disability coverage for eligible employees
• 401(k) plan with company match
• Tuition reimbursement
• Voluntary benefits, including critical illness, hospital indemnity, accident insurance, pet insurance, and identity theft coverage
• Time off
• Scholarship program
• Hotel discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED